Access Navigator - PRN - Elmwood

This job is responsible for managing high‑end access navigation, also known as referral management, services for key areas while providing exceptional customer service. Additionally, this job will provide access navigation support through referral management via electronic work queues and phone capabilities. Furthermore, this job will work collaboratively with resources such as the Regional Referral Center and/or Clinic Concierge. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Education High School diploma or equivalent (Required) Bachelor's degree (Preferred). Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Work Experience 2 years’ experience in appointment scheduling, customer service, or related field (Required). Knowledge, Skills, and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to the role and keyboard. Strong interpersonal skills. Ability to work collaboratively with various departments. Ability to exercise sound judgment in handling difficult/escalated situations. Job Duties Performs direct outreach to targeted patients and schedules appointments as requested, while partnering with internal departments and leaders to manage access. Manages and coordinates referrals via online work queues. Provides excellent customer service and access navigation support to both patients and providers via web tools. Develops and maintains organized record‑keeping systems as needed to facilitate the flow and retrieval of information. Works collaboratively with clinical departments to meet the needs of patients. Other related duties as required. Remains Knowledgeable Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. Compliance & Privacy The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible. Mechanical lifting devices (carts, dollies, etc.) or team lifts should be utilized. Must be able to sit for prolonged periods of time. Must be able to stoop, bend, reach and grab with arms and hands, manual dexterity. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. #J-18808-Ljbffr Dormont Manufacturing Co