Creator Support Specialist - Trust & Safety, Customer Support

Creator Support Specialist - Trust & Safety, Customer Support Employment Type: Regular Responsibilities Deliver fast, accurate, and compassionate support to creators via chat, email, ticket queues, and in-app messages. Navigate multiple dashboards, tools, workflows, and SOPs simultaneously. Stay up-to-date on policy and product changes to provide real-time accurate guidance. Collaborate with internal partners to elevate support processes and improve creator experiences. Contribute to ongoing projects that strengthen safety, efficiency, and community trust. Qualifications Minimum: 2+ years experience in customer support or user-facing service role. Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom). Strong multitasking ability and comfort working across multiple systems/tools. Excellent written communication skills. Experience delivering exceptional service through email or chat. Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently. Preferred: Familiarity with internet culture, creator behavior, and social trends. Preferred: Experience supporting users in a digital or creator-focused environment. Trust & Safety Content that this role interacts with includes images, video, and text related to everyday life, but it can also include bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. Job Information The base salary range for this position in the selected city is $41,800 - $54,889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the total package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. EEO / Accessibility For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. #J-18808-Ljbffr