Product Service Specialist

Product Service Specialist

Job Number: 365494

Category: Mechanical Engineering

Description: Job Title: Product Service Specialist

Location: Peoria, IL

Zip Code: 61601

Duration: 12 Months

Pay Rate: $34.01/hr.

Keyword's: #Peoriajobs; #ServiceSpecialistjobs;

Start Date: Immediate

We provide a competitive pay and benefits package. This position is offering a pay rate of $34.01/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Job Description:

To serve as the first point of contact for Client dealer technical communicators requiring assistance with product problem health management (for all Client Products). The DSE-2 provides the dealer with interim and permanent repair information to restore product functionality.

Position will accomplish:

• The initial triage on product health events (includes the receiving and recording of Incident Reports to Client)

• Records event information for future reference and for CPI data mining Investigates documented information

• Manages dealer inquiry to closure

Education & Experience Required:

• This position requires a detail-oriented person with a strong mechanical / product knowledge and / or an Engineering degree - this could include an accredited engineering or related degree.

• Hands-on machine experience would be the best candidate.

• 2-4 years of product support related experience or equivalent.

• Additionally, the incumbent will have demonstrated proficiency in: Client product line and related products

Soft Skills

• Written and oral communications skills with Dealer and Client personnel (Fluent in English)

• Strong interpersonal skills with the ability to influence and motivate others

Problem Solving:

• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Describes problem reporting and escalation practices.

• Utilizes accepted procedures for problem analysis and resolution.

• Identifies key aspects of problem-solving techniques used in own area.

Service Excellence:

• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service direct or indirect manner.

• Provides a quality of service that customers describe as excellent.

• Resolves common customer problems.

• Good understanding of applied failure analysis

• Proficient in reading and understanding technical prints and engineering specifications

• Language skills: English

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Location: Peoria , IL

Minimum Experience (yrs): 2-4

Required Education: Not Specified

Benefits: Modified Staff Plan w/o 401(k)

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