Senior Station Manager
Amazon
Amazon Logistics Delivery Station LeaderAmazon Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.Key job responsibilities include:Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operationsDrives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business planProblem-solves for closing gaps between performance and goalsSets and clarifies requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departmentsManages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basisManages day-to-day relationships with multiple Delivery Service Providers (DSPs)Presents operational metrics regularly to the senior leadership teamHires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagementLeverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional areaCultivates strong culture and engagement throughout all levels of the delivery station teamTakes proactive steps to ensure that best practices are shared across all departments, shifts and among the networkWorks with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
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