CRM Configuration & Technical Support Specialist

Job Description

Job Description

Join Our Team as a Technical Specialist!

Full-Time In Office | Monday-Friday 9am-6pm

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

As a CRM Configuration & Technical Support Specialist, you will create, customize, and support automations and workflows in our PCM Nurture platform (built on Go High Level). Your goal is to make it effortless for our clients to nurture leads and customers—helping their businesses grow and making our solutions indispensable.

Duties

• Lead automation: Set up and sync web forms so new leads flow automatically into PCM Nurture
  
• Build custom workflows, nurture sequences, and Done For You (DFY) solutions using Go High Level and connector platforms
  
• Customize pre-built "snapshots" to fit each client’s business and campaign needs
  
• Develop custom reporting for users that helps them understand and act on their data
  
• Troubleshoot and resolve platform or automation issues as they arise
  
• Train and mentor new team members on workflow building and platform best practices
  
• Read VP-issued project overviews and translate requirements into practical, easy-to-sell automations
  
• Document solutions, customizations, and new workflow builds for internal knowledge sharing
  
• Collaborate with sales, onboarding, and support teams to clarify needs and provide technical guidance
  
• Stay organized, self-manage your queue, and proactively seek ways to improve results
  

Pay and Schedule

• $21.65/hr
  
• Full-time, in-office
  
• Monday - Friday, 9:00AM – 6:00PM (one hour lunch)
  

Requirements

• Go High Level platform experience building automations is a must
  
• Confident working in and learning systems like Zapier, Make, Nimble, or similar automation platforms
  
• Positive attitude, adaptable, and eager to tackle new technologies and processes
  
• Strong attention to detail; delivers accurate work quickly and double-checks for errors and improvements on the fly
  
• Willingness to grow, take initiative, and make the position your own
  
• Exceptional organization and time management skills—you know how to juggle priorities and self-manage
  
• Self-motivated, resourceful, and not afraid to dive into technical problem-solving
  
• Excellent verbal and written communication skills—able to document, train, and collaborate with both technical and non-technical teammates
  

Benefits

• Medical, Dental, Vision & Life Insurance
  
• 401K, Short- and Long-Term Disability, Accident & Critical Illness
  
• Paid vacation time that increases with longevity
  
• 6 paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
  
• Free yoga on-site twice a week
  
• Free monthly visits to a local chiropractor and so much more!