Customer Service Representative - Entry Level

Job Description

Job Description

Are you looking for an opportunity to start your career, develop valuable professional skills, and gain hands-on experience working with customers? We are seeking an enthusiastic and dependable Customer Service Representative to join our team.

This entry-level position is ideal for recent graduates, career changers, and individuals looking to gain their first professional experience. Previous customer service experience is not required. Training and guidance will be provided according to the position's training program.

Responsibilities

• Communicate with customers in a friendly, professional, and helpful manner.
• Answer questions and provide accurate information about available products and services.
• Assist with customer inquiries and help resolve routine concerns.
• Support customer engagement and outreach activities.
• Maintain professional relationships with customers and team members.
• Participate in team meetings, coaching sessions, and training activities.
• Help the team meet customer service and performance goals.
• Maintain accurate records and follow established procedures.

Qualifications

• Strong verbal communication and interpersonal skills.
• Dependable, professional, and willing to learn.
• Ability to work independently and collaboratively.
• Positive attitude and a customer-focused approach.
• Ability to follow instructions and adapt to feedback.

Previous experience is welcome but not required. Candidates with backgrounds in retail, hospitality, food service, call centers, or community engagement may find their existing skills transferable.

What We Offer

• Training and onboarding for the role.
• Opportunities to develop communication and customer service skills.
• Ongoing feedback and professional development, where available.
• A collaborative team environment.
• Opportunities to pursue additional responsibilities based on performance and available openings.