Part-Time Customer Assistant Representative

Customer Assistance Representative

Envoy Airlines is a stable, secure, and fast-growing American Airlines Group company. You will be stimulated, challenged, and have the opportunity to develop your career. Come work for Envoy Air at the Miami International Airport, where you will join a team committed to providing outstanding service.

PAY RATE: $13.81 / hr.

Customer Assistance Representatives - Welcome customers and provide a high level of customer service to the traveling public by assisting passengers. Representatives offer assistance or seek out customers who may need assistance, i.e., large parties, passengers with disabilities, etc. and escort passengers to and from the terminal to the aircraft, handle the loading and unloading of baggage and providing assistance to disabled passengers or others needing special assistance.

The terms and conditions of this position are covered by the CWA Collective Bargaining Agreement.

Benefits and privileges

• On-the-job paid training
• Comprehensive health benefits
• Flexible schedules
• Free flights on American Airlines
• 401K program
• Other benefits include Employee Assistance Program, discounts on hotels, cars, cruises and more!

Job Description

• Provide a high level of customer service
• Answer questions about flight schedules and general terminal access
• Stand and walk for extended periods of time
• Provide a wide variety of assistance to mobility impaired customers such as, pushing wheelchairs, transferring to/from aisle chairs to aircraft seats up or down Jet bridge
• Escorts passengers from the terminal to and from aircraft ensuring a safe path at all times
• On occasion it may be necessary to drive a golf cart or tugs in congested areas
• Responsible to fill out passenger paperwork relating to unaccompanied minor passengers; on occasion, may be required to stay overnight escorting an unaccompanied minor passenger
• Lift and carry heavy luggage weighing up to 100 pounds (some items may be heavier)
• Monitoring airport activity and performing required security checks of aircraft post-arrival and pre-departure following established company, government and airport procedures
• Assists with oversize and valet luggage to ensure bags and sporting items are tagged and routed to the correct destinations
• Ensures unattended aircraft are secure and performs security checks on all international arrivals, international departures and remain overnight (RON) aircraft
• Ensures the correct loading of the aircraft, maintains accurate logs and records made manually or by input into a computerized system
• Remove unclaimed bags from carousel
• Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas
• Work shifts that include irregular and/or extended hours, weekends and holidays
• Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement (CWA)

Requirements

• Must be at least 18 years of age
• Must possess at least one form of TSA-acceptable identification for business travel purposes.
• High school diploma or GED or international equivalent
• Good communication skills
• Authorized to work in the United States without sponsorship
• Naturalized U.S. citizens may be required to provide a valid U.S. passport and naturalization certificate as part of the hiring and verification process.
• Must be able to read, write, fluently speak, and understand the English language
• Willing and able to lift and push items weighing up to 100 lbs (some items may be heavier)
• Must be flexible to work rotating shifts including days, nights, weekends, holidays, and rotating days off and to work additional hours without notice based on operational needs
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable