Shift Leader
Full-time
Super Burrito - Manhattan West
Department: Front of HouseThe Mission
To lead the FOH team during service, maintain strong service standards, and support a smooth, efficient, and welcoming guest experience in a high-volume environment.
Reporting & AuthorityReports To: General Manager
The FOH Shift Supervisor is responsible for the day-to-day leadership of the FOH team during assigned shifts.
The FOH Shift Supervisor may direct FOH staff during service, deploy staff between positions, organize breaks, address operational issues, and make decisions within established company standards and direction.
What You'll Do- Team Leadership: Supervise FOH staff and keep the team organized and focused.
- FOH Operations: Take ownership of the FOH operation during the shift.
- Guest Experience: Address guest concerns promptly and professionally.
- Staff Deployment: Move staff between positions as business levels change and maintain coverage.
- Service Coordination: Coordinate with BOH leadership regarding ticket pacing, staffing, 86'd items, and operational priorities.
- Training & Coaching: Reinforce standards through real-time coaching and feedback.
- Accountability: Hold FOH staff accountable to established standards and procedures.
- Cash & POS: Monitor POS operation, cash handling, voids, comps, and refunds.
- FOH Standards: Maintain cleanliness, organization, and presentation throughout FOH areas.
- Opening & Closing: Execute and monitor assigned FOH opening and closing procedures.
- Problem Solving: Address issues independently when appropriate and escalate when necessary.
- Shift Handoff: Communicate important staffing, guest, equipment, maintenance, and operational issues to management.
- Experience in a high-volume restaurant environment
- Previous supervisory or key-holder experience preferred
- Strong communication and guest-service skills
- Ability to remain calm and decisive during high-volume service
- Strong knowledge of restaurant service and operational standards
- Hands-on leadership style
- Strong organizational skills
- Reliability, punctuality, and ownership
- Valid NYC Food Protection Certificate
- Previous restaurant experience
- Previous leadership experience preferred
- Ability to operate POS and restaurant technology
- Ability to lead and coach a team
- Ability to meet NYC DOH food safety and sanitation requirements
- Reliable and consistent availability based on business needs
- Availability for weekday, weekend, opening, and closing shifts
- Flexibility during high-volume periods, events, and staffing needs
A successful FOH Shift Supervisor keeps the team organized, maintains strong service standards, communicates effectively with BOH and management, and takes ownership of the FOH operation throughout the shift.
Vacancy posted 4 days ago
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