Capgemini Invent - Customer AI Product Manager - Contact Center AI

Customer AI Product Manager - Contact Center AI

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. About the Job You're Considering At Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting. We build context-driven analytics and GenAI/agentic systems that reflect how decisions and work actually happengrounded in semantic layers, strong data foundations, and governance embedded in decision flows. With a builder-advisor ("forward deployed") mindset, DDT delivers production-ready impact across operations and customer domains, redefining what enterprise AI advisory looks like in practice. Your Role This role focuses on customer?facing AI initiatives, primarily tied to contact center interactions, self?service, and AI?enabled customer experience. The individual acts as a product and program manager, overseeing end?to?end AI delivery from definition through UAT and value realization in close collaboration with business and technical teams. You will: Manage AI products and programs related to customer interactions, contact center AI, and self?service solutions Oversee internal product development lifecycle from definition through UAT and deployment Coordinate cross?functional teams delivering AI solutions that impact customer operations Ensure AI initiatives deliver measurable business value and improve customer experience Act as the primary delivery interface between technical teams and business stakeholders Manage ambiguity and evolving AI use cases within operational environments Your Skills + Experience You bring strong AI literacy, including core AI and generative AI concepts, and understand how these capabilities apply to enterprise transformation. You are able to identify and support AI?enabled opportunities that improve business outcomes and delivery effectiveness, and you have experience working in AI?augmented ways of working to enhance research, analysis, and solution development. You collaborate effectively across strategy, technology, data, and design to enable AI?driven solutions, with a solid understanding of responsible AI principles such as ethics, privacy, security, and governance. You demonstrate curiosity and a continuous learning mindset around emerging AI capabilities and their practical application in client environments. Required Skills: Experience as an AI product manager or program manager within operational or customer?facing domains Familiarity with contact center operations, customer interaction platforms, or self?service technologies Strong program management skills across delivery, testing, and value tracking Clear communicator able to manage uncertainty and stakeholder expectations