Patient Access Representative- PFS Mt. San Rafeal Hospital

Patient Access Representative II is primarily responsible for obtaining prior authorizations, completing pre-registrations, and assisting patients with insurance questions. Additionally, they handle screening patients for financial assistance, admitting in/out patients and greeting visitors. They are responsible for collecting co-pays, deductibles and self-pay charges from patients at the time of service. Responsible for making sure all forms signed and correct information put into HMS system. Responsible for all types of registration services, includes any other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets guests in a timely and friendly manner. Oversees lobby areas explaining wait times and offering assistance. Obtains information from patients (or representatives) that is complete and accurate. Explains processes and forms as required for type of service. Obtains signatures and communicates to department staff for follow up in finalizing all registrations. Verifies patient insurance, checks registration orders for consistency and follows up with physician’s office for clarity. Escorts patients to destination. Complies with all organizational policies and procedures. Other duties as assigned. EDUCATION and/or EXPERIENCE High School Diploma or general education degree (GED). Experience in Customer Service. Basic computer skills required. Complete skills competency test with minimum test score of 75%. Previous experience in patient registration preferred.

MENTAL AND PHYSICAL REQUIREMENTS

Ability to read and understand Basic English. Ability to lift 30% of your body weight. Continuous movement throughout the hospital. Ability to communicate verbally and in writing. Ability to interact with all persons in a professional manner in stressful situations. Ability to maintain matters of a confidential nature and to remain calm in crisis situations.

REQUISITION

#755287424 POSITION: Patient Access Representative

WORK SCHEDULE: PRN

START DATE: ASAP

HOURLY WAGE: $16.67 + 12% (2.00) = $18.67

The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. #J-18808-Ljbffr Fremont Economic Development Corporation