Sr. Principal Team Leader, Staff Learning

How We Work At Chick-fil-A Chick-fil-A, Inc. ('Chick-fil-A' or 'the Company') Staff members play a vital role in achieving our strategic goals by developing their skills, fostering inclusive teamwork, and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly, we ask Staff to seek wisdom, expect the best, accept responsibility, respond with courage, and think others first. Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Overview Chick-fil-A People Leaders are expected to manage work effectively for themselves and their teams, setting ambitious goals and communicating clear expectations. They empower their teams through thoughtful guidance and coaching, carefully nurturing our culture. By connecting team efforts to our strategic goals, they drive meaningful business results and amplify the Support Center's overall effectiveness. Embodying our core value, "We are better together," they cultivate belonging and enable each Staff member to contribute their unique talents. Responsibilities Leading People At the highest level, People Leader responsibilities are represented in our leadership model, SERVE: See the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody a Leader's Heart. More specifically, People Leader responsibilities include the following: Inspire and Engage the Team: Lead, develop, and engage the team to bring our Corporate Purpose and Core Values to life, fostering a culture of growth and contribution. Set Goals and Drive Performance: Set performance goals that grow Staff contribution while also holding the team accountable for achieving individual and team objectives. Coach and Develop Staff: Empower and develop Staff by delegating work that helps them grow, facilitating effective performance conversations, and assisting Staff in identifying actions that will help them achieve their performance and career goals. Prioritize Work and Remove Obstacles: Partner with the team and individuals to prioritize work and allocate resources, helping remove obstacles and solve problems. Provide Feedback and Recognition, and Develop Self: Provide regular encouragement and recognition, as well as constructive feedback, to help foster Staff member engagement. Leading Work Focuses on long-term learning vision and aligning it with business and talent strategy Analyzes organizational goals, business trends and workforce skill gaps to develop comprehensive learning strategy to serve multiple audiences Partner with Learning Partners and business stakeholders to assess needs, define problem statements, and recommend scalable, sustainable learning solutions Establishes metrics for measuring the effectiveness of learning programs and ensures alignment with business impact (e.g., ROI) Manages a portfolio of learning solutions on behalf of Staff Learning Consults to selection and strategic oversight of vendor and agency partners Develops forecast and budget to support the necessary resources, data and insights required for learning experience development Required Qualifications (Knowledge, Skills, & Abilities) Consulting Adult Learning People Leadership Instructional Design Curriculum Development Required Years Of Experience 7 Preferred Years Of Experience 10 Travel Requirements 20% Required Level Of Education Bachelor's degree or equivalent experience Preferred Level Of Education Master's Degree Required Major/Concentration I/O Psychology, Human Resources, Adult Learning, or Organizational Development Relocation Assistance Provided No #J-18808-Ljbffr Chick-fil-A Corporate Support Center