Industrial Field Service Coordinator

Position Overview

Ultimate Staffing is actively seeking an experienced Industrial Field Service Coordinator to join their client's team in Charlotte, North Carolina. This role involves supporting field service operations by managing daily service requests, scheduling field technicians, and ensuring seamless communication with customers and internal teams. The position is hybrid , requiring communication primarily via phone, email, and internal systems.

Responsibilities

• Serve as the primary point of contact for incoming service requests via phone and email.
• Coordinate and schedule field service appointments, matching customer needs with technician availability.
• Maintain the daily/weekly service schedule, proactively communicating changes or updates to customers and technicians.
• Prepare and distribute all required documentation prior to service start-ups, including reports, pictures, and installation/start-up checklists.
• Monitor ongoing service activities throughout the day to ensure timely completion and resolve any issues that arise.
• Support technicians in the field by providing details, confirming parts/equipment needs, and ensuring successful service delivery.
• Track service progress and follow up on outstanding tasks, reports, and customer confirmations.
• Maintain accurate records of service calls, schedules, documentation, and communication logs.
• Utilize MS Office, especially Excel, to organize service data, generate basic reports, and manage documentation.
• Demonstrate strong multitasking abilities in a fast-paced environment with high call and email volume.

Qualifications

• 3-5 years of service coordination or dispatch experience required.
• Experience in water treatment, filtration, pumps, industrial machinery, or maintenance services strongly preferred.
• Exceptional communication skills and ability to manage high-volume calls and emails.
• Proven ability to coordinate multiple schedules and keep track of day-of service workflows.
• Strong proficiency in Microsoft Office, especially Excel; comfort with issuing reports that include photos and technician notes.
• Highly organized, detail-oriented, and capable of working independently in a hybrid environment.
• Strong problem-solving skills and the ability to adapt quickly to changing priorities.

Required Work Hours

1st Shift, must be available on an on-call basis as needed, including weekends or late nights if service is required.

Benefits

• Medical
• Dental
• Vision
• Pharmacy

Additional Details

• Full-time role with daily coordination across customers, technicians, and internal support teams.
• Must live in the general Charlotte, NC area or within 50 miles.
• Preferred to have own laptop or computer and home office set up for remote work days.
• Pay range: $25 - $30 per hour.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.