Retail Tech Support Specialist

Job Description

Job Description

Prince Frederick, MD & California, MDIf you're someone who enjoys helping people, knows their way around mobile devices, and likes a workday that mixes retail with hands‑on technical projects, you're going to love this role. MUST BE ABLE TO WORK INDEPENDENTLY, TAKE PRIDE IN YOUR WORK AND BE A SELF STARTER!!!   Must be willing to work a full time schedule including weekends and nights.The ability to work full time and technical ability to repair cell phones puts you to the front of lineHIRING TWO TECH SAVY, HIGH ENERGY, ARTICULATE PEOPLE IMMEDIATELY.   GREAT OPPORTUNITY TO SHOW OFF YOUR TECH SKILLS IN REPAIRING CELL PHONES, PROGRAMMING KEY FOBS AND OVERAL KNOWLEDGE WITH BATTERIES OF ALL KINDS.   We're looking for a Retail Tech Support Specialist to join our Batteries Plus teams in both Prince Frederick and California, MD. Someone who brings positive energy, great communication, and a steady hand when repairing phones and small electronics.What Makes This Role GreatStarting pay: $18-$20/hr, depending on experienceEmployee discounts you'll actually want to use401(k) plan to support your futureSign-on bonus after completing trainingA company that believes in development, teamwork, and promoting from withinA Little About UsBatteries Plus has spent decades becoming the go‑to destination for batteries, lighting solutions, and device repairs. With thousands of products and a growing national footprint, we're known for our expertise and for making life easier for our customers, businesses, and community partners.Our stores have a friendly, relaxed feel - we work hard, help each other out, and genuinely enjoy what we do.What You'll Be DoingEvery shift brings a mix of customer conversations and hands‑on repair work. In this role you will:Greet customers, answer questions, and guide them to the right solutionsSupport retail sales by recommending helpful add‑onsLearn and perform device repairs (phones, tablets, etc.)Test, install, and replace batteries in everything from watches to vehiclesTroubleshoot tech issues so customers leave confident and satisfiedKeep the store organized, stocked, and running smoothlyWhat We're Looking ForAt least 18 years oldHigh school diplomaSolid customer service or retail backgroundFriendly, clear communicatorComfortable working on a team and adapting in a fast environmentPrevious phone/tablet repair experience is helpful - but we will train the right personIf you're someone who enjoys learning new skills and likes a job where no two days feel the same, this could be a great fit.Ready to Get Started?Our application process is quick and simple - just a few minutes on your phone. If this sounds like an opportunity you'd enjoy, we'd love to look over your information and connect with you soon.