Sr. COBRA Specialist

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at

The Sr. COBRA Specialist is responsible for supporting supports the COBRA/Direct Bill team and utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies and processes.


This is an operational position.

Essential Functions/Duties/Responsibilities

• Primary responsibility is to manage assigned operational duties and account record changes
• Accurate and timely update of status of all assigned operational duties and task
• Respond accurately and timely to incoming written and telephonic inquiries during peak times or as assigned
• Assist in identifying process gaps for assigned customers to ensure internal process documents are accurate
• Escalate to Account Manager or Department Manager when knowledgebase or tools are insufficient to satisfy inquiries
• Provide professional and timely service to internal audit requests
• Effective communication skills via telephone, email and in-person
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

Competencies

• Effective communication skills via telephone, email and in-person
• Must be willing to adapt and display positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• HS Diploma required
• 3-5 years of related experience and/or training, 1 year min as Specialist strongly preferred
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc...)

Preferred

• Bachelor's degree preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.