IT Systems Administrator

Systems AdministratorThe Systems Administrator's role is to ensure a smooth end-user technology experience to accomplish business tasks efficiently. This includes receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently with assistance from other IT personnel as needed. The Systems Administrator role is critical for the organization to maintain a robust, high-functioning manufacturing environment.Key Responsibilities:Provide top-tier technical support and customer service for end-user IT needs throughout the organization (local and remote) with a vigilant aim towards maintaining CMMC complianceAssist with monitoring server health, backup and disaster recovery planning, workstation and server patching, security policy enforcement, and other IT-related tasksAssume the lead role in various local and multi-site IT projects while still responding to user support requests and IT helpdesk technician escalationsCreate / maintain internal and client-facing documentation on IT systems / processesResponsible for the installation and maintenance of the company's IT assetsPerform ERP system administration and direct Finance support for physical inventory and cost roll processesAdvanced technical support for typical office environment equipment (PC, printer, network), line of business applications, Microsoft operating systems and Office products, and phone devices.Provide JDE tier 1 user assistance and user set-upProvide for daily backup and emergency restoration of network disk drivesPerform software patching in coordination with corporate-based resourcesParticipate in development of computer applications trainingWork closely with security officer to meet audit and compliance requirementsBuild and maintain positive working relationships with colleagues and customersContributes to a dynamic, high-performing teamRequirements & Skills:Excellent technical writing and customer service skills for documentation and effective ticket managementAbility to manage yourself and projects in a timely manner and with a sense of urgencyAbility to multi-task in high-paced manufacturing environmentSupport Hyper-V servers (SAN and Hosts)Working knowledge of Microsoft Windows operating systemsWorking knowledge of other software packages including (MS Office, VPN, CAD Applications…etc.)Working knowledge of Intel-based PC's and Servers (Dell preferred)Working knowledge of local and network printer/copier support, configuration and installationExperience in creating end-user documentation and providing IT trainingQualifications & Experience:College degree in computer science or related area or related certificationsExperience with scripting and automation toolsThree years of corporate experience in a similar position. Proven track record in supporting a multi-user environmentIT certifications are desired (but not required)Characteristics:Strong collaboration and communications skills: Has an ability to work with and influence individuals at all levels, internally and externally; someone who can effectively communicate the vision, message, and rationale.Critical Thinking and Decision Making: Demonstrated capacity for independent thought and critical thinking while governed by policies and procedures.Sound judgment guides calculated risks for long-term value creation. Makes decisions with facts/data and conviction.Low ego and a strong team player. Lives the IDEX Values of Trust, Team, and Excellence.Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Maintain composure and professional approach when dealing with employees and vendors.Total Rewards:This position offers a compensation range of $78,200 – $117,200 annually and may be eligible for performance-based bonus plan, which is consistent with the organization's compensation philosophy and market data. Initial salaries are not typically placed at the top of the range; progression toward the upper end is based on performance and demonstrated proficiency.Benefits PackageOur comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more.More information on our benefits and rewards can be found on our career page: Environment & Physical DemandsUse of personal protective equipment (PPE) or safety gear, provided by STC.A combination of seated and standing work; walking for moderate to extended periods.Fine motor skills, hand–eye coordination, and visual focus for detailed tasks, including tool use, computer work, or microscope inspection.Exposure to repetitive motions; adaptive devices or reasonable accommodation may be provided as needed.Deadlines, shifting priorities, and peak workloads that may create a fast-paced environment.Manufacturing & Production Areas:Work performed on the shop floor, in climate-controlled spaces, or clean rooms. Some areas may be noisy, dusty, or warm.Mandatory use of job-specific PPE and machine guards.Occasional bending, squatting, reaching, and lifting up to 50 lbs.; some roles require pushing loaded carts.Office & Sales Roles:Climate-controlled office setting with occasional visits to production areas.Occasional bending, squatting, reaching, and lifting up to 25 lbs.May require travel by air or car to attend conferences or visit customer sites.Remote/home office environments may vary.IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, ancestry, place of birth, physical or mental disability, or veteran status.