Lead Alterations Specialist

From Aisle to Algorithm and for All Life’s Moments , at David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail! If you are passionately enthusiastic , endlessly curious , and customer obsessed , say “I do” and apply today! Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. Essential Job Functions Welcome all customers with genuine, friendly enthusiasm over the phone and in person, communicate clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Respond promptly to all customer questions by providing product and service information. Drive customer loyalty by making clientele calls to maximize appointments, build and provide customer service. 80% for Bridal, 30% for Dress. Act as Floor Manager during peak sales times to offer fit and alterations consultations. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Train Alterations Specialists in fitting and sewing techniques. Ensure ongoing product education for all Alterations team members. Communicate daily sales goal achieved to Store Manager. Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience. Maintain high dress code standards per own dress code. Physical Demands While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time. Education & Credentials High School Diploma or degree. Prior sewing experience required, preferably in bridal and/or special occasion production environment. 1-2 years prior retail experience in an apparel or specialty store environment. Prior experience with computerized POS system and ability to use one. Benefits Full Time Opportunity – A comprehensive benefits package is available. Rewarding Environment and Competitive Pay. Generous Dream Maker Discount After First Pay Period. Referral Incentive Program. Dayforce Wallet – Get Paid Early! 401K Program. Paid Vacation, Wellness Days & Holidays, including your Birthday off! David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies. Base pay range is posted at a minimum and maximum rate. #J-18808-Ljbffr David's Bridal