Workers Compensation Claims Specialist

Description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM Teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with - and learn from - highly experienced professionals in the Marine industry. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts

The Workers Compensation Claims Specialist supports the company's insurance and risk management program across its waterfront portfolio. This role is responsible for day-to-day insurance administration, claims management, and compliance activities, while providing critical support to leadership through risk reporting and operational coordination. The position requires strong organizational skills, attention to detail, and the ability to work effectively with internal teams and external partners. The Workers Compensation Claims Specialist reports to the VP, Risk. This role will also be referred to as Risk Assistant

Essential Duties and Responsibilities:
Insurance Program Administration

• Assist with insurance renewals, audits, and policy updates by gathering and submitting required information.
• Process and track certificates of insurance.
• Support administration of the Origami RMIS system.
• Track invoices and coordinate premium and claim-related payments.
• Notify carriers and brokers of property changes (additions/deletions).
• Collect data for annual insurance applications and reporting requirements.

Claims Support & Administration

• Track and manage claims (workers' compensation, general liability, auto liability, property, and subrogation) from initial report through closure.
• Coordinate with brokers, carriers, TPAs, adjusters, and legal teams to monitor timely claims handling and resolution.
• Assist with workers' compensation cases, including OSHA incident reporting, recordkeeping, and return-to-work program support.
• Gather records, respond to subpoenas, and support legal/HR teams during litigation or claims defense.
• Provide direct support to operations staff with claim handling and follow-up.

Risk Reporting & Documentation

• Monitor loss runs and incident trends using RMIS; prepare regular reports for leadership.
• Compile and distribute quarterly workers' compensation and claims reports.
• Maintain organized files and records for all insurance-related documentation.

Collaboration & General Support

• Liaise between properties, brokers, adjusters, and insurance carriers.
• Provide training and guidance to staff on claims procedures and reporting requirements.
• Support executive leadership and risk management team with special projects and daily operational needs.

OSHA & Safety Compliance

• Ensure compliance with OSHA recordkeeping and annual 300 reporting requirements.
• Maintain OSHA logs, postings, and electronic submissions for all locations.
• Assist field staff with incident reporting procedures and safety-related questions.
• Other Duties as assigned by Manager.

Safety and Environmental Responsibilities:

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.
• Enforces safety on all SHM projects.

Technical and Physical Requirements:

Experience

• 5+ years of insurance, risk management, claims management, or loss prevention experience preferred.
• Experience working with or within the broker/carrier industry preferred.
• Solid knowledge of commercial general liability, auto liability, property, pollution liability, and professional liability coverages.

Technical Proficiency

• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Experience with RMIS platforms such as Origami preferred.

Physical Requirements

• Ability to walk property sites as needed.
• Frequent computer use, including typing, writing, and operating standard office equipment.
• Ability to sit or stand for long periods of time
• Ability to lift 25 pounds

Minimum Soft Skill Qualifications:

• Strong analytical, organizational, and problem-solving skills with the ability to prioritize multiple tasks under tight deadlines.
• Excellent communication and interpersonal skills; ability to work effectively across teams and with senior leadership.
• Strong written and verbal communication skills, with the ability to present information clearly.
• Eagerness to engage in a growing, fast paced, and industry-leading company.
• Consistently treats others with dignity and respect.
• Genuinely serves others with humility and a positive attitude.
• Frequently demonstrates a bias toward action.
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties.
• Shows resolve and overcomes difficulties in a positive and productive manner.
• Provides responsive service to our Teammates and Members.
• Continuously puts forth the extra effort to accomplish duties.
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business.
• Works to build high performing teams while taking an interest in Teammates' professional development.
• Organize, plan and manage Teammates and processes efficiently.
• Unfailing commitment to continuous learning and growth.
• Acts with integrity and is open to feedback from all Teammates.
• Willingly coaches teammates through change and leads all situations with positivity.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at #boatingcareers