HELP DESK TECHNICIAN

Help Desk Technician

The St. Louis Public Library is seeking a Help Desk Technician to join the Technology Department. The Help Desk Technician is responsible for providing Level 1 support to Library staff. We are looking for an ideal candidate who is willing to learn everything and are enthusiastic about helping people.

In this role you will:

• Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with hardware and other equipment.
• Respond to incoming telephone calls and Help Desk ticket requests from users experiencing problems with basic software.
• Provide basic support for problems with desktops, laptops, Chrome devices, printers, scanners, mobile devices, etc.
• Thoroughly document troubleshooting progress in ticketing system
• Troubleshoot issues before escalating tickets to the next level of support
• Image and install new computers
• Follow surplus procedures for equipment that is no longer needed
• Maintain an accurate inventory of technology equipment
• Complete other duties as assigned

You will need to have :

• Associate's degree or equivalent from two-year college or technical school
• 1- 3 years of Technology work experience required
• CompTIA A+ certification preferred
• Excellent written and verbal communication skills and an ability to communicate effectively with technical and non-technical users
• An ability to prioritize and multitask, troubleshoot, and problem solve
• Strong organizational skills and attention to detail
• An ability to work well as a team member
• A dependable vehicle for the purpose of responding to support calls at all St. Louis Public Library locations.

You will need to be skilled in:

• Windows 10 and 11 desktop systems
• Hardware support
• Google Workspace
• Microsoft Office Suite

You will earn:

• Competitive salary starting at $19.74 an hour
• Medical, dental, and life insurance
• Paid vacation, holidays, and sick days
• Pension plan through the Employees Retirement System of the City of St. Louis
• Partial tuition reimbursement for approved courses
• Professional development

Schedule:

Monday - Friday, 8 am - 5 pm

About SLPL:

St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis. With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff. Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 16 locations in a relatively small city of 61 square miles. These range from the magnificent Central Library – one of the world's great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities. St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission. Outreach into our varied communities, marketing the Library's remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.

About downtown St. Louis:

This position will work in the heart of the St. Louis Public Library system in the library administration building. Located in Downtown West, the administration building is next door to the renowned Central Library, an architectural masterpiece designed by Cass Gilbert, and steps from all the shops, restaurants, and entertainment that downtown St. Louis has to offer.

To apply:

If you are interested in this opportunity, please visit slpl.org/employment and submit your cover letter and resume. Thank you!