Leave Management Specialist

Leave Management Specialist Schedule/Shift: Monday-Friday, 9:00 AM-6:00 PM Location : Atlanta, GA Pay: $20.00 - $30.00 per hour Job Summary The Leave Management Specialist administers employee leave and absence programs from initial request through case closure in a high-volume HR service center environment. This role provides guidance on leave policies and applicable regulations, processes and monitors leave claims, maintains accurate employee records, and coordinates with payroll and benefits teams to support accurate pay and benefit coverage. The specialist also coordinates return-to-work processes, protects confidential employee information, and delivers professional, consistent employee support. Job Responsibilities Provide employees with information regarding leave of absence policies, procedures, guidelines, and applicable regulations. Receive, review, process, and track employee leave requests and claims from initiation through closure. Evaluate leave claims, monitor case progress, and ensure timely and accurate case resolution. Complete and maintain accurate documentation for all leave-related activities and transactions. Coordinate with payroll and benefits teams to ensure appropriate pay and benefit coverage during qualifying leaves. Review physician documentation and coordinate return-to-work decisions based on job requirements, documented restrictions, and available work accommodations. Assist employees with return-to-work processes and access to applicable benefits in accordance with company policies and legal requirements. Document employee interactions, transactions, and case updates in leave management and case management systems. Follow standardized procedures and established best practices when handling employee inquiries and requests. Deliver professional, service-focused support while maintaining employee privacy and confidentiality. Participate in ongoing training and independently develop knowledge of policies, procedures, and knowledge management resources. Maintain dependable attendance, punctuality, and consistent service quality. Escalate complex issues appropriately and collaborate with relevant HR teams to resolve employee concerns. Job Requirements Minimum of 3 years of experience in leave management and/or employee benefits. Minimum of 3 years of relevant experience in a call center or service center environment. Strong customer service and employee support skills. Excellent written and verbal communication skills. Experience with HR administration and general knowledge of HR functions, including benefits, compensation, employee relations, policies, and performance management. Familiarity with HR information systems, case management platforms, employee portals, or human capital management (HCM) systems. Strong listening, questioning, problem-solving, and issue escalation skills. Excellent attention to detail and ability to manage multiple cases and competing priorities. Proficiency in Microsoft Word, Microsoft Excel, and general computer applications. Dependability, willingness to learn, and ability to work collaboratively as part of a team. Ability to maintain confidentiality when handling sensitive employee and medical information. About Equiliem Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive. Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services. For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience. Benefits We offer a comprehensive benefits package to our employees, which includes: Medical Insurance Vision & Dental Insurance Life Insurance Matching 401(k) Commuter Benefits Employee Discounts & Rewards Payroll Payment Options Future Communication Consent By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance. EEO Employer Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [emailprotected] or View phone number on click.appcast.io. #J-18808-Ljbffr