Desktop Engineer I

Desktop Engineering Opportunity in Financial Services Desktop Engineer I Location: 2300 Windy Ridge Pkwy, Atlanta, GA 30339 Osaic has returned to a hybrid work schedule, so we are seeking candidates willing to work a split schedule between home and the office; four days in office requirement. Role Type: Full time Salary: $60,000-$64,000 per year + annual performance-based bonus Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education. Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits. Summary This position will be responsible for maintaining the current tool set defined for each workstation within the organization as well as deployment, issuing and management of hardware, operating systems and software to all enterprise workstations. Assist staff with the installation, configuration and ongoing usability of desktop/laptop computers, peripheral equipment and software. Responsibilities Hardware support – Investigate, resolve, manage, and inventory all department responsible devices. Software support – Configure, reload, update and troubleshoot all company-approved software. Image and prepare laptops for new hires, laptop refreshes, and break/fix situations. Sanitizing laptops following company written procedures. Troubleshoot and resolve BitLocker client security tool situations. Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution. Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution. Manage/update projects, tasks, licenses, and lists. Education Requirements Associate’s degree in IT/IS-related area of study from a two-year college or technical school or three-year related experience, or an equivalent combination of education and experience. Basic Requirements Minimum of three years’ prior experience in a computer support role, supporting both in office and external users. Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook. Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization. Strong interpersonal, verbal, written and listening communication skills. Ability to prioritize multiple tasks successfully without losing composure and compromising productivity. Must be able to demonstrate organizational, planning, and time management skills. Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause. Proficient in the use of trouble ticketing systems such as ServiceNow. Innovative and resourceful approach to problem solving. Able to lift and carry 50 lbs. Preferred Requirements CompTIA A+ ITIL Foundation certificate Equal Opportunity Employer Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law. Eligibility Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic. Unqualified Applications Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting. Recruiting Agencies Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions. #J-18808-Ljbffr Advisor Group