Lease Up and Administrative Specialist

JOB OBJECTIVE Under general supervision, the Lease Up and Administrative Specialist is a floating position that manages the lease up process for new construction and renovations at BHP and supports the property management department by providing high quality customer service to our clients and staff. Functions include interest list and/or waitlist management, coordination with other Leasing Specialists for marketing, eligibility determinations, showing apartments, completing file documentation, compliance and reporting, responding to calls and emails, filling in for property manager as needed and other related property management duties as required. HIRING RANGE $24-$28 per hour ($49,920-$58,240). WORKPLACE BENEFITS Medical, dental, vision health plans Retirement benefits—including PERA defined benefit plan plus 401(k) and 457 plans Paid life insurance Employee wellness program Long term disability 13 paid holidays per year plus vacation and sick leave Five Fridays off during the summer Flexible schedules, training opportunities, and more MINIMUM REQUIREMENTS High school diploma or equivalent. Strong organizational experience. Experience with data entry and database management. Ability to accurately verify multiple sources of information and make assessments. Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision. Acceptable background information, including criminal history. Valid Colorado driver's license and acceptable motor vehicle record. DESIRED QUALIFICATIONS Experience with housing software, particularly Yardi. Some knowledge or experience with electronic filing systems. Customer Service experience. Bilingual Spanish/English. DUTIES AND RESPONSIBILITIES Manage all aspects of leasing vacant units with emphasis on new construction and renovation projects while following BHP's policies and procedures. This includes the following: Respond to inquiries from potential residents in a timely, professional and engaging manner via telephone and walk-ins Schedule appointments for apartment tours Drive the leasing process to exceed monthly leasing goals Track and enter all traffic into Yardi Track unit availability and unit assignment for each applicant Process and maintain waitlists and interest Process applications for housing Conduct landlord references Conduct background checks Check files for eligibility criteria Scan all documentation into File Vision upon receiving and recycle immediately Show available units Conduct pre-leasing inspections of vacant units to ensure units are ready to show and in move-in condition. Assist with the processing of all paperwork and mailings related to leasing and, recertifications and other property management duties. This includes the following: Process applications and recertifications, send any required notification to applicants and/or residents Communicate with applicants/residents about status of their application/recertification process Mail, fax, or email documents and track return of documents Review forms for accuracy and completeness. Research and obtain missing information as needed Organize paperwork and assist as requested Track traffic, enter data into Yardi software system Maintain organized ETR (Electronic Tenant Record) Assist property managers by: Holding office hours as needed Providing customer service in person, by phone, by email, or as applicable Returning calls and emails as needed Posting notices at sites Transporting payments to BHP File Vision scanning and accuracy Assist property managers with applicant/resident issues, including: Monitor rent and security deposit collection at move in Complete move in process with applicant/resident, including unit check in form at move in Assist with applicant/resident issues, requests and communications Working knowledge of reasonable accommodation situations under Section 504 Assist with all other paperwork issues, including filing and reporting requirements for the funders and program administrators. Performs other administrative related duties as required by management to meet the needs of the department and BHP. Collaborate with the Director of Property Management, Property Manager and Regional Property Manager on assigned tasks and special projects. Train and mentor other staff members as needed, ensuring they understand their roles and responsibilities. Regular, predictable attendance is an essential function of this position. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Is responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. CHAIN OF SUPERVISION Immediate supervisors: Director of Property Management, Regional Property Manager and/or Property Manager. Supervisor may also report to the Property Manager and Regional Property Manager for special projects. No direct supervisees. MACHINES AND EQUIPMENT USED IN WORK Computer, printer, postage machine, telephone, photocopy machine, scanners, facsimile machine, and calculator/adding machine. WORKING CONDITIONS Physical Demands: Office setting, primarily sedentary. Must lift up to 30 pounds. Frequent data entry. Hand/eye coordination, finger dexterity. Vision and hearing requirements. Work Environment: Clean, comfortable office environment. Non-private office. Equipment Used: Standard office equipment including personal computers, adding machines, calculators, printers, shredders, electronic date stamp, fax and copy machines. EEO STATEMENT BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr