AI Solution Orchestrator

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Software Engineering Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all. We are seeking a passionate and dynamic AI Solutions Orchestrator to join our high-performing and innovative team focused on designing and building Salesforce platform solutions for our Account Success teams. This role is pivotal in driving digital transformation within our organization, leveraging the power of personal agents and autonomous agents to build out a digital workforce. As an AI Solutions Orchestrator, you will transform our internal use of the Salesforce platform, ensuring that our solutions drive productivity gains, time savings, and knowledge up-skilling for our Account Success teams. You will identify the fastest path to getting something out the door, test it in the real world, and iterate without needing direction. You must be passionate, fully engaged, and ready to tackle challenges head-on while solving problems independently. Genuine care for your work and a commitment to delivering exceptional results are essential. This role demands resilience, creativity, and a proactive approach, requiring you to take ownership and drive results. Your Impact AI Strategy, Build & Experimentation Technical-to-Experimental Pivot: Transition from traditional technical execution into a forward-thinking, experimental role at the cutting edge of AI - operating at the forefront of what’s possible Rapid POC Cycling: Quickly design, test, and iterate on Proofs of Concept with a tinkerers mindset - identifying creative ways to weave emerging technologies into real business needs and presenting findings to inform high-level strategic decision-making AI Solution Development: Take ownership of building end-to-end AI solutions - from concept to production AI Industry Awareness: Maintain a deep, current pulse on the broader AI landscape - spanning tools, frameworks, and trends well beyond any single platform or ecosystem Prompt Engineering Context-Driven Prompt Design: Craft precise, business-grounded prompts that leverage the company’s specific Salesforce data structures - including custom objects, fields, and metadata - to minimize hallucinations and maximize agent reliability Prompt Best Practices: Apply established prompt engineering techniques (chain-of-thought, few-shot, role prompting, retrieval-augmented generation) to optimize response outputs across varied use cases Iterative Prompt Testing & Evaluation: Continuously test, evaluate, and refine prompts using structured evaluation frameworks to measure accuracy, relevance, and consistency of responses over time Awareness of LLM Limitations: Understand and proactively account for model limitations such as token constraints, context window management, and prompt injection risks Business Strategy & Platform Logic Business Process Alignment & Product-Engineering Translation: Partner with product leads to deeply understand CSM jobs-to-be-done (JTBD), ensuring all AI features and agent solutions are designed for productivity gains, time savings, and knowledge up-skilling. Serve as the connective tissue between product owners and the scrum team - converting high-level AI feature concepts into grounded, actionable technical requirements and prompt specifications Data Model Contextualization: Maintain a master-level understanding of the company’s custom Salesforce data architecture. You must know the “why” behind custom objects and fields to ensure AI agents are querying the most relevant data Release Delivery & Deployment Governance (nice to have) Own and maintain release runlists across all environments and follow established workflows for runlist updates and redeployments Minimum Requirements 8+ years of technical experience , with at least 2 years focused on complex Agentic AI Salesforce implementations and custom data modelling Strong Business Acumen: Ability to sit with business stakeholders and translate a vague “business need” into a specific “technical data requirement” for an AI prompt Prior experience building AI Solutions and adopts an Agentic mindset when doing this work Expertise in “Context Engineering”: Proven ability to curate business processes and metadata into high-performing prompts that reduce hallucinations and improve CSM trust Deep Mastery of the Salesforce Platform: You must know the platform well enough to understand where the “cleanest” data lives and how to expose it to an agent AI Tooling Proficiency: Proficiency in the latest AI Tooling and best practices Excellent Communication Skills: You must be able to explain to the product teams why a specific data point is being used to ground an agent’s reasoning Ability to work effectively in a fast-paced, high-energy, team-oriented environment Preferred Requirements Experience with CI/CD pipeline management and deployment governance Unleash Your Potential When you join Salesforce, you will be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we will bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and are committed to creating an inclusive workplace free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. This policy applies to current and prospective employees at all stages of the journey and governs recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline and termination. In the United States, compensation offered will be determined by location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at #J-18808-Ljbffr salesforce.com, inc.