Front Office Supervisor
Four Points by Sheraton Miami Beach
Front Office Supervisor (Full-Time)
InterContinental The Clement Monterey- Monterey, CA
Join Our Team on Beautiful Cannery Row! At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment.
This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.
If you're ready to grow your career with a team committed to excellence, we'd love to hear from you!
What You'll Do:
As a Front Office Supervisor, you'll partner with the Director of Rooms and Front Office leadership team to oversee the daily operations of the Front Office while ensuring every guest receives personalized, genuine hospitality from arrival through departure.
Your responsibilities include:
- Leading, coaching, and motivating Front Office Agents
- Delivering exceptional guest service and resolving guest concerns with professionalism
- Acting as Manager on Duty as assigned
- Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence
- Training and developing team members while promoting InterContinental service standards
- Monitoring scheduling, labor costs, cash handling, and operational procedures
- Collaborating with all hotel departments to ensure seamless guest experiences
- Supporting departmental projects, meetings, and hotel initiatives
What We're Looking For:
Required Qualifications
- Minimum High School Diploma or equivalent
- At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services
- Outstanding guest service and leadership skills
- Strong communication and interpersonal abilities
- Excellent organizational and problem-solving skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Preferred Qualifications
- Hospitality or Business Management degree
- Prior luxury hotel experience
- Bilingual or multilingual skills
- Hospitality leadership or emotional intelligence training
Why Join InterContinental The Clement Monterey?
- Competitive pay
- Medical, Dental & Vision Insurance
- 401(k) with company match
- Paid Time Off
- Employee Assistance Program
- Educational Assistance
- Professional development and training
- Employee recognition programs
- IHG hotel discounts worldwide
- A collaborative, supportive workplace culture
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 50 pounds
- Ability to push or pull up to 200 pounds
- Ability to bend, stoop, kneel, and navigate stairs as needed
Ready to Join Our Team?
If you're an energetic leader with a passion for hospitality and creating unforgettable guest experiences, we'd love to hear from you.
Apply today and become part of the InterContinental The Clement Monterey family!
$70.3k - $72k
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