Clinical Coordinator/Navigator

Job Description

Job Description

Description:

Clinical Coordinator / Navigator

The Clinical Coordinator/Navigator serves as a key liaison between patients, providers, staffing services, and internal teams to ensure a positive patient experience and seamless coordination of care. This position is primarily office-based and responsible for administrative and patient support functions, including coordinating documentation, communicating with staffing partners, conducting patient satisfaction surveys, tracking service outcomes, and assisting with care navigation activities.

• Coordinate communication between patients, providers, staffing services, and internal departments.
• Send physician orders, chart notes, care plans, and other documentation to staffing agencies and care partners.
• Monitor documentation requirements and follow up on missing records.
• Conduct patient satisfaction surveys and document results.
• Track patient feedback and identify service improvement opportunities.
• Assist patients and families with questions regarding services and care coordination.
• Maintain accurate patient records within EMR systems.
• Follow up with patients to ensure services have been initiated and needs are being met.
• Assist with patient onboarding, intake, and coordination activities.
• Generate reports related to patient satisfaction, referral activity, and service outcomes.
• Ensure compliance with HIPAA and company policies.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum two years of healthcare coordination, patient navigation, customer service, or medical office experience.
• Strong organizational and administrative skills.
• Excellent verbal and written communication skills.
• Experience with EMR systems and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service and patient-focused approach.
• Knowledge of HIPAA and healthcare documentation requirements preferred.