Hotel Manager - InterContinental Boston

$175k - $190k

Full-time

IHG Hotels & Resorts

Do you see yourself as a Hotel Manager?
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
InterContinental Boston Overview
For 70 years, the InterContinental® Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one-of-a-kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental® Boston is a landmark of luxury; highly rated on Trip Advisor for Boston hotels, named one of the 'Best Hotels in the World' by Condé Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of food and beverage experiences influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally minded, ensuring we continue the story of making great things happen and inspiring incredible events at InterContinental® Boston.
YOUR DAY TO DAY
We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It's what connects every colleague in all IHG® hotels
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
People
Develop programmes and initiatives to increase colleague engagement that are aligned with the hotel's service philosophy
Develop, implement and monitor colleague succession planning to ensure future bench strength
Establish performance and development goals for colleagues and provide mentoring, coaching and regular feedback to enhance performance
Oversee HR related actions in accordance with company rules and policies and Collective Bargaining Agreement
Guest Experience
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues to establish and implement services and programmes that meet or exceed guest expectations
Speak to guests - ask for their feedback and build relationships
Financial
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
Analyse financials to drive revenues, future profitability and maximum return on investment
Use distribution channels and technology platforms to drive revenue and maximise market share
Lead capital plans and asset management initiatives, including working with various corporate teams to maintain or improve property's market leadership position
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive colleague involvement in community organisations, activities and businesses
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint
Perform other duties as assigned. May also serve as the senior leader during the General Manager's absence.
WHAT WE NEED FROM YOU
Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Five to ten years prior hotel management experience, or equivalent combination of education and experience
Experience required may vary based on size and complexity of operation
Must speak fluent English
Other languages preferred
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What We Offer
At InterContinental Boston , our colleagues are the heartbeat of our success. We are proud to offer:
Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
The salary range for this role is $175,000 - 190,000. This job is also eligible for a bonus pay.
Matching 401(k) plan
Paid time off and wellness programs
Complimentary dry cleaning and employee meals
Global hotel discounts across IHG's 6,000+ hotels and exclusive access to additional perks
A supportive and collaborative work environment committed to your personal and professional growth
Most importantly - the freedom to be yourself and thrive in an environment that celebrates individuality
Join Us - Lead with Passion. Inspire with Excellence.
At IHG Hotels & Resorts , we believe in True Hospitality for Good - making our guests and colleagues feel welcome, cared for, recognized, and respected.
As ambassadors of the InterContinental brand, we take pride in our passion for culture, our global perspective, and our ability to create enriching experiences in inspiring surroundings. If you are ready to share your expertise and grow within the world's most international luxury hotel brand, we welcome you to go further together with us.

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Vacancy posted 4 days ago

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