Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule

ABOUT OUR AGENCY:
Our first agency opened in 2004, and we’ve since grown to two office locations with a strong team of 13 members. I’ve been with State Farm since 1994 and held several roles along the way, including Sales Leader, which has helped shape the way I lead and support my team today.

I’m a graduate of the University of South Carolina, married with four children, and I enjoy spending time on the water, golfing, and traveling. Family and community are both very important to me, and that carries over into the way our agency operates. We take pride in being highly involved in the local community, supporting schools through donations and participating in philanthropic efforts whenever we can. Giving back is a core part of who we are as an agency.

Our team enjoys a competitive salary, multiple bonus opportunities, generous PTO, and a flexible schedule that includes a monthly half-day flex option. We also provide ongoing training, aspirant programs, a 401(k), health benefits, snacks and drinks, and regular team-building events, outings, and seasonal celebrations like Christmas in July.

Our office is made up of a tenured, family-oriented team that works hard and supports each other. We thrive in a competitive environment and share a strong desire to win together. We’re looking for quick learners who are adaptable, motivated, and ready to succeed in a fast-paced setting. If you’re looking for a place where you can grow, stay competitive, and be part of a supportive, high-performing team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Theresa Miley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.