Implementation Specialist

JOB TITLE: Implementation Specialist - JusticeTech FLSA STATUS: Exempt DEPARTMENT: Justice Tech REPORTS TO: Associate Director of Implementations SUPERVISORY RESPONSIBILITIES: No JOB LOCATION: Hybrid/Shreveport, LA TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

Reviews contracts for understanding and adherence to the scope of work Consults with and partners with internal and external stakeholders to understand customer's business processes Confirms environmental requirements and access Analyzes current state and future state to ensure features and functionality meets scoped requirements Installs databases and software and configures the solution to meet the customer's needs Sets up and conducts solution demonstrations Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications Trains and/or assists with client/end-user training Provides client support during testing, go-live, and post-go-live Resolves issues/bugs Migrates solution to production and performs post-production review Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting Works with Support to transition customer solutions to the maintenance phase Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues Facilitates internal and external meetings Maintains positive relationships with both internal and external partners Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

Bachelor's degree in computer/software-related field or 2-3 years of software/IT customer service experience Excellent communication skills with the ability to build collaborative relationships Ability to work independently and as part of a team Strong analytical and problem-solving skills Self-starter Detail-oriented Ability to prioritize work and meet deadlines PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE): Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience 3+ years' experience in a software, training, and implementation environment 1+ years' experience with court projects Equal Opportunity Employer For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Remote Jobs