Associate Director, Technical Product Management-Enterprise Resilience Center Operations

Job DescriptionProduct Manager, Enterprise Resilience CenterPosition SummaryOur Company is assisting with establishing a digitally enabled and connected Enterprise Resilience Center (ERC) to strengthen enterprise-wide risk monitoring, assessment, and crisis response capabilities. The ERC will support a 24x7 operating model designed to provide a common operating picture across the enterprise, integrate real-time risk intelligence and horizon scanning, and enable rapid escalation and coordinated response when events occur.The Product Manager will define and drive the technology product vision, roadmap, and delivery priorities for the capabilities that power the center. This role will report to the Security Product Line Lead (PLL) within the Enterprise IT Legal, Compliance & Security Value team and will partner closely with business stakeholders for this initiative that include Global Security & Aviation Group (GSAG), which will primarily manage the ERC, as well our Company Strategy Office. The Product Manager will also work across IT, resilience stakeholders, and external vendors to translate business needs into scalable product solutions. The role will support the design, implementation, and ongoing evolution of tools, workflows, integrations, and data connections needed to enable the ERC’s operating model, physical buildout, and long-term growth.ResponsibilitiesDefine and maintain the product vision, strategy, and roadmap for ERC technology capabilities.Translate enterprise resilience objectives into an actionable product roadmap aligned to risk reduction, business value, and operational readiness.Partner with GSAG, our Company Enterprise Strategy Office, and other stakeholders to gather, refine, and document business requirements, product needs, use cases, and related documentation.Partner closely with the ERC Business Analyst to translate stakeholder needs into actionable requirements and supporting documentation, including process maps, acceptance criteria, and implementation-ready materials.Review, validate, and prioritize business requirements, use cases, and related documentation developed in partnership with the Business Analyst to ensure alignment to ERC objectives, feasibility, and business value.Prioritize product features, enhancements, integrations, and releases based on business value, urgency, feasibility, and dependencies.Lead product planning for foundational technology components, including tools, platforms, data sources, and integrations.Support the design and implementation of workflows that enable real-time monitoring, assessment, escalation, and crisis response.Collaborate with technical teams and vendors to ensure seamless data flow into a common operating picture.Coordinate across Enterprise IT, resilience leaders, and business partners to ensure alignment with staffing, governance, and space buildout plans.Oversee testing, user acceptance, and go-live readiness activities, ensuring requirements are validated and implementation issues are resolved in coordination with technical teams, vendors, and the Business Analyst.Track risks, issues, dependencies, and decisions related to product development and implementation.Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and upskilling existing users on production ERC technologies.Establish metrics and reporting to measure adoption, capability maturity, and operational effectiveness.Drive continuous improvement of ERC technologies and workflows after launch.QualificationsRequiredBachelor’s degree in Business, Information Technology, Engineering, or a related field.5+ years of experience in product management, business analysis, technology delivery, or related roles.Experience defining product requirements and managing product roadmaps in a complex enterprise environment.Demonstrated ability to partner across technical and business stakeholders to deliver technology solutions.Strong analytical, communication, facilitation, and stakeholder management skills.Experience supporting software implementations, system integrations, or digital workflow design.Ability to manage multiple priorities in a fast-paced, highly collaborative environment.PreferredExperience in resilience, risk management, security operations, crisis management, or command center environments.Familiarity with 24x7 monitoring environments, event management platforms, or incident escalation tools.Experience working with integrated enterprise data sources and dashboarding or “single pane of glass” solutions.Exposure to agile, hybrid, or iterative product delivery models.Experience working with vendors and external implementation partners.Background in global, regulated, or matrixed organizations.Experience establishing ongoing user enablement programs, creating self-service training documentation, or managing knowledge bases for active production applications.CompetenciesProduct strategy and prioritizationCross-functional collaborationBusiness and technical translationStakeholder influenceExecution disciplineProblem solving and decision-makingAdaptability and agilityStrong written and verbal communicationCustomer-centric mindsetAbility to thrive in mission-critical environmentsContinuous user enablement & trainingWhy This Role MattersThe ERC is being designed to strengthen our Company ability to detect risk early, assess impact quickly, and coordinate response effectively across the enterprise. The Product Manager will play a critical role in building the digital foundation that enables this mission and helps ensure the center is scalable, connected, and built for long-term success.Required Skills: Ability to Coordinate, Ability to Coordinate, Asset Management, Benefits Management, Business Agility, Business Informatics, Business Metrics, Feature Prioritization, Impact Analysis, Knowledge Management, Management System Development, Metrics Development, Operating Models, Problem Identification, Product Configuration, Product Delivery, Product Management, Product Roadmap, Product Rollouts, Requirements Management, Sales Solutions, Software Implementations, Solutions Delivery, Stakeholder Relationship Management, Strategic Alignment {+ 2 more}Preferred Skills: Current Employees apply HERECurrent Contingent Workers apply HEREUS and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA Supplement​We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe primary location for this posting is:USA - New Jersey - RahwayWhere required by law, the compensation range for this role is provided below.The salary range for the primary location of this role is:$142,400.00 - $224,100.00This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at .Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.Additional location(s) Compensation Information:San Francisco Residents Only:We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance OrdinanceLos Angeles Residents Only:We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring OrdinanceSearch Firm Representatives Please Read CarefullyMerck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:10/31/2026*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. SummaryLocation: USA - New Jersey - RahwayType: Full time