Advanced Medical Support Assistant (Outpatient)

Advanced MSA Duties

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, C&P and Call Center) and performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients. The Advanced MSA may be required to serve on more than one PACT or in more than one Specialty Clinic area. Major duties include but are not limited to:

• Develop and maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.
• Coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan and follow-up with patient care.
• Work collaboratively in an interdisciplinary coordinated care delivery model.
• Supports patient safety standards using the correct Veterans Affairs identification for all patients.
• Explains VA's mandate to collect Insurance information; scans and updates insurance information.
• Ensure that all health information is integrated into the Computerized patient Record System.
• Screen phone calls in a courteous and timely manner.
• Interpret and communicate requirements of VHA scheduling directive and complete accurate scheduling responsibilities.
• Recommend changes to existing clinic procedures based on current administrative guidelines.
• Coordinate with the patient care team to review clinic appointments; ensure that clinic schedules are closely monitored.
• Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Manage patient systems to verify and validate accuracy and resolve issues.
• Assist with the Beneficiary Travel Program and work with the Health Benefits Advisor Office/Member Services for eligibility and means test functions.
• Processes incoming patient secure messaging through MyHealthyVet. Prepare correspondence to notify patients of results; manage a system for follow-up care.
• Enters appropriate information into the electronic record; Develops and manages a tracking system monitors pre appointment requirements to assure readiness for patient visit and procedure.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Organize the work of the team to meet deadlines and ensure compliance with established processes, policies, and regulations.
• Assist in training other MSA levels.

Work Schedule: Monday - Friday 8:30 AM - 5:00 PM

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Virtual: This is not a virtual position.

Functional Statement: #72200F

US Department of Veterans Affairs