Student Loans Specialist

Student Loans SpecialistThe Student Loans Office is searching for a Student Loans Specialist. Responsibilities include the account maintenance of Federal Loan Programs (Perkins, LDS, HPSL, PCL, Nursing, and NFLP), Institutional Loan programs and outstanding tuition account receivables which includes exit paperwork, loan benefits, and revenue collection until paid in full for portion of the alphabet P-Z. Understanding and following federal and institutional guidelines for processing benefits and collection revenue on all loan funds for portion of the alphabet P-Z. Working with the Bursar's Office and Financial Aid to ensure proper holds are put on accounts and communication is open to the students. Answer main telephone line as first contact for incoming calls.Qualifications include two years of college coursework and one year of prior experience which must include accounting/bookkeeping/cash management and customer service. In lieu of education, an equivalent combination of education and experience will be considered. Some college coursework in business, accounting, or another finance area is highly desirable. The successful candidate will have excellent customer service skills and be proficient in Microsoft Word and Excel. Must have an understanding of the Fair Credit Act and of federal regulations for loan programs.Knowledge, Skills, & Abilities include a customer friendly attitude, telephone etiquette/willingness to help, proficiency in Microsoft Word and Excel, understanding of the Fair Credit Act, and understanding of federal regulations for loan programs such as Perkins and NSLDS.Background Check Contingencies include a criminal history check and credit check. Required document attachments include a resume, cover letter, and list of references with contact information.About Mercer University: Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer's twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer's employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community.Why Work at Mercer University: Mercer University offers a variety of benefits for eligible employees including comprehensive health insurance (for self and dependents), generous retirement contributions, tuition waivers, paid vacation and sick leave, technology discounts, schedules that allow for work-life balance, and so much more! At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.Scheduled Weekly Hours: 40Job Family: Staff Clerical Non-exemptEEO Statement: EEO/Veteran/Disability