Master Data Specialist

Customer Master Data Specialist 12 Month Contract Remote

This is a fully remote position, but must be willing to work Eastern Standard Time hours Pay Range: $20 - $25 per hour, W 2

Establishing and Maintaining Customer Master Data:

• Responsible for establishing address codes for direct and indirect customers within the order to cash and reporting system per standard operating procedures.
• Responsible for all ongoing maintenance (changes and deletions) of established accounts within order to cash per standard operating procedures, ensuring the accuracy and integrity of all customer information.
• Maintain proactive role in investigating licensing and financial responsibility status of parties listed on existing customer accounts. Contact customers to update registration information as needed for state, DEA, and veterinary licenses.
• Ensure financial information including but not limited to tax, tax exemption status, credit card and bank data is up to date and accurate on new and existing customer accounts.
• Deliver first line customer support through phone, email & SalesForce.com, providing personalized customer experience through easy, efficient, and enthusiastic interactions that allow our customers to accomplish their goals.
• Manage multiple tasks simultaneously in a fast paced, high-volume environment, with minimal supervision and high attention to detail.
• Provide superior customer service and remain solution-driven with all customers.
• Recommend new procedural solutions to improve any operational areas of focus.
• Demonstrate Zoetis leader behaviors and act as a team player in support of all operational responsibilities.

Qualifications:

• Associate or bachelor's degree preferred. High School diploma required.
• 2 years Customer Service experience.
• Knowledge and experience with SAP order to cash system functionality is preferred.
• Proficient in Microsoft Office suite and web-based applications.
• Phone system and Internet applications expertise.
• Analytical and organizational skills, along with attention to detail and a high degree of accuracy.
• Ability to manage time.
• Verbal and written communication skills, ability to speak and present customer master specific information to a wide audience.
• High level of customer interaction: must be comfortable with speaking on the phone.
• Problem-solving skills.
• Possess a positive, outgoing, 'Delight the Customer' attitude in all interactions.
• Able to work both in a team environment and independently.