GUEST ROOM ATTENDANT

Must be flexible and work weekends and holidays.

The Guest Room Attendant/Housekeeper at the Hilton Garden Inn Harlingen is responsible for maintaining clean and attractive guestrooms to brand standards while providing attentive, courteous, and efficient service to all guests.

REASONABLE ACCOMMODATION STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential andnd/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

QUALIFICATION STANDARDS

Education & Experience:

• High school diploma or equivalent and experience in a hotel or a related field preferred.

Physical requirements:

• Flexible and long hours sometimes required. Weekends & Holidays.
• Medium work - Exerting up to 50 pounds of force occasionally and 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Work environment:
• Indoor and outdoor hotel buildings, rooms, facilities and structures

General Requirements:

• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with BC Lynd's Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, nametag, and footwear.
• Comply with BC Lynd's standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving them as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm, friendly, and positive attitude at all times.