Technical Lead

Sr. Technical LeadPosition Overview: The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.Key Job Responsibilities:Equipment OperationCustomer ServiceTraining/Staff DevelopmentEvent SupervisionEquipment MaintenanceJob Qualifications:Bachelor's Degree is preferred.2+ years of field experience in specialty area is required.2-3 years of customer service or hospitality experience is preferred.Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.A valid driver's license is required for team members in positions that may operate Company vehicles.Must be able to lift 50 lbs.Competencies:Deliver World Class ServiceDo The Right ThingDrive ResultsSee The Big PictureValue PeoplePhysical Requirements:Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sitting: 2-3 HoursStanding: 4-5 HoursWalking: 4-5 HoursStooping: 2-3 HoursCrawling: 2-3 HoursKneeling: 2-3 HoursBending: 2-3 HoursReaching (above your head): 2-3 HoursClimbing: 0-1 HoursGrasping: 4-5 HoursLifting Requirements:0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: OccasionallyCarrying Requirements:0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: NeverAuditory/Visual Requirements:Close Vision: ContinuouslyDistance Vision: ContinuouslyColor Vision: FrequentlyPeripheral Vision: OccasionallyDepth Perception: FrequentlyHearing: ContinuouslyPushing/Pulling Requirements:0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs*: FrequentlyOver 100 lbs: OccasionallyNote: The physical requirements marked with an asterisk () indicate activities performed without assistance.Work Environment:Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.