Public Relations/Marketing Clerk

Job Title

General Purpose: Greets, receives, and assists visitors at Visitors Center and trade shows; answers incoming calls; takes messages and responds to inquiries; sends and receives mail; organizes marketing vendors; oversees financial expenditures for tourism division; schedules Jimmy Burke Activity Center events; performs clerical tasks and assists the Public Relations/Marketing Administrator as directed.

Supervision Received: Works under the immediate supervision of the Public Relations/Marketing Administrator. Supervision Exercised: None.

Essential Duties and Responsibilities

• Answers incoming calls to the Visitors Center and the Public Relations/Marketing Administrator.
• Greets and assist walk-in visitors and telephone inquiries and information about Deer Park. Be able to make suggestions, refer to other local information sources and directs visitors.
• Prepare mailing labels from phone requests and advertising fulfillment and transport bulk brochure mail to post office, as needed.
• Oversees all mailings from and for the Visitors Center and Public Relations and Marketing division.
• Monitors citywide events and available resources in order to inform others about what is currently happening in Deer Park and the surrounding area.
• Maintain accurate and precise visitor statistics and distribution records using appropriate forms.
• Responsible for distributing quarterly emails and as needed emails, such as, special events, to visitors subscribed to our email distribution list via MailChimp.
• Tracks leads from Tour Texas, Texas State Travel Guide and communicates with Texas Department of Transportation Travel Information Centers.
• Assists with setting up trade shows and other opportunities for the tourism division to host a booth at.
• Assists in the trade-show set-up, break-down and community outreach at events.
• Manages and maintains brochure and advertising/marketing materials inventory and stock visitor information center racks. Assist in the collateral bulk mailing program.
• Assists tourism division with promotional item quotes, selection and distribution.
• Performs various clerical tasks as assigned by the Public Relations/Marketing Administrator.
• Handles purchase orders, check vouchers and vendor set-ups for the Public Relations and Marketing Administrator, tourism division and beautification committee.
• Research appreciation and recognition days to aid the Public Relations and Marketing Specialist with timely social media content that the community would enjoy.
• Schedules Jimmy Burke Activity Center events and accepts payments for building rentals in coordination with Parks and Recreation Department.
• Drafts Tourism Committee minutes and files paperwork for Committee archives.
• Basic Maintenance of cabinets at the advisement of Historical Committee
• Potential assistance of maintaining the Historical vault.

Minimum Qualifications: Education and Experience: Graduation from high school or GED equivalent. Some marketing experience or knowledge of is preferred. One year experience on data processing equipment, hardware and software. Excellent oral communications skills required. Effective interpersonal skills required. Must be able to handle visitors in a professional and pleasant manner. Must have working knowledge of the Deer Park and surrounding area. Necessary Knowledge, Skills and Abilities: Typing 50 words per minute. Knowledge of Microsoft Word, Adobe, and Excel Working knowledge of geographic make-up of City. Reading of correspondence, forms, maps and handwriting. Ability to reason when following verbal and written instructions, and determining needs of visitors. Bi-Lingual (Spanish) helpful.

Special Requirements: A person who possesses the interpersonal qualities of being outgoing, friendly, courteous, and conscientious with a genuine desire to assist others on the phone and/or in person. Must be available to work Monday-Friday, 8 AM 5 PM and occasional weekends for special events - as needed. Have a valid Texas Driver License Tools and Equipment Used: Personal computer and printer, telephone, calculator, scanner and office tools (letter opener, scissors, stapler, staple remover, tape dispenser, rubber stamps, ruler)

Benefits

• Annual Merit raises with strong performance rating
• Potential for annual Cost of Living adjustments subject to City Council approval
• Compensatory Time in lieu of overtime (for Non-Exempt roles only)
• TMRS Retirement Plan with 2 for 1 matching
• Deferred Compensation Plans
• PPO and High Deductible medical plans
• 100% coverage for wellness activities
• $150 Health Power/Healthy Initiatives Assessment
• Dental and Vision Plans
• 25K City Provided Basic Life Insurance (and reduced rates for supplemental life insurance)
• 1X annual life insurance plan with TMRS.
• Longevity Pay and Unused Sick Day Pay Incentive
• Vacation
• Holidays (10) Plus one Floating Holiday
• Employee Assistance Program
• Credit Union