Growth Leader, U.S. Commercial — AI CX (Remote)

At 5411 Hub , we specialize in Headhunting, Executive Search, and Recruiting across the U.S. and LATAM , helping companies identify and attract high-impact talent for strategic, commercial, technology, and leadership roles. We are currently looking for a Commercial Director — U.S. Market to join a fast-growing AI-native customer engagement company that is expanding its operations in the United States. This is a highly strategic and hands-on role for someone who knows how to build business from the ground up, open enterprise accounts, develop a market, and close complex B2B technology deals . The Basics Location: Remote, U.S. Miami preferred, but not required. Travel: Required for clients, prospects, and industry events. Engagement: Full-time. W2 or 1099. Compensation: US$100,000 base + performance-based variable. OTE: Approximately US$180,000–US$200,000 at quota. Reports to: Founder, directly. Working hours: U.S. Eastern Time as reference, with flexibility. Languages: Fluent English and Spanish. CRM: HubSpot. About the Company Our client is an AI-native customer engagement company focused on transforming how organizations interact with their customers through intelligent automation, AI-powered engagement, and customer experience technology. Its platform has already been developed and validated at significant scale in Latin America, supporting a major telecommunications operation serving approximately 10 million customers . The company is now entering the U.S. market and looking for the person who will help build its commercial engine from the ground up. Your Mission You will own the development of the U.S. commercial market. Your mission will be to: define and execute the commercial strategy; generate pipeline from zero; manage the full sales cycle; close new logos; develop strategic relationships; work directly with the founder, Product, Technology, and Marketing. This is not a role where you inherit a mature territory or an existing book of business. You will build it . What You’ll Do Own and execute the commercial strategy for the U.S. market. Drive aggressive new-business development and build a qualified pipeline from scratch. Run the full sales cycle: prospecting, discovery, solution design, negotiation, and closing. Open and grow relationships with enterprise clients and strategic partners. Activate your existing network within the AI, BPO, Contact Center, and Customer Experience ecosystem . Identify growth opportunities across industries such as: Financial Services Healthcare Retail Logistics Telecommunications Position AI solutions as part of a broader business transformation strategy rather than as a simple technology purchase. Work closely with Product and Technology to translate real market needs into future product development. Track competitors, emerging technologies, and shifts in the AI/CX landscape. Maintain an accurate pipeline and forecast in HubSpot. What We’re Looking For Non-Negotiables You must have: Proven commercial experience in this ecosystem. Closed-deal experience selling at least one of the following: AI / automation solutions BPO or outsourced customer operations Contactability platforms Customer engagement / CX platforms An active network of decision-makers across the BPO, Contact Center, and CX ecosystem . Proven success selling complex B2B technology solutions with consultative and relatively long sales cycles. Demonstrated success opening enterprise accounts from scratch. Credibility and confidence interacting with C-level executives. Startup, scale-up, or high-growth experience. Strong commercial judgment, negotiation skills, and executive presence. Fluent English and Spanish. Nice to Have Experience selling AI-powered solutions. Customer Experience transformation experience. Strong knowledge of digital transformation and enterprise technology ecosystems. MBA or postgraduate degree in Business, Technology, or Innovation. Who Will Thrive in This Role This role is ideal for someone who: enjoys building something from zero; is highly autonomous; moves with urgency; loves hunting and winning new logos; takes ownership of outcomes; understands how to operate without a large corporate infrastructure behind them; is genuinely interested in how AI is transforming Customer Experience. This role is not designed for someone who needs a highly structured onboarding process, an inherited pipeline, or a mature sales organization in order to perform. The initial immersion will be direct and practical, with close exposure to the founder, the product, the reference implementation, and the commercial pitch. From there, the expectation is simple: Understand the solution, activate the market, build pipeline, and close business. Why Join Own the U.S. market expansion for a fast-growing AI company. Report directly to the founder. Have real influence over commercial strategy. Sell a proven solution with a major reference implementation. Work remotely with significant autonomy. Operate in a fast, direct, results-driven environment. Access meaningful performance-based upside. Help shape the commercial structure from its earliest stage. A Transparent Note on Benefits The company is still in an early stage of building its U.S. structure. At this time, benefits such as health insurance and 401(k) are not yet in place, although they are part of the future roadmap. What is already clearly defined is: the role; the compensation structure; the commercial ownership; the opportunity to build the U.S. market; direct exposure to leadership; and the upside tied to results. At 5411 Hub , we believe transparency is critical from the beginning, especially in senior-level searches. If you bring strong experience across AI, BPO, Contact Centers, Customer Experience, enterprise technology, and new-business development , and the opportunity to build the U.S. market from the ground up sounds attractive, we would be interested in speaking with you. Skills needed: Commercial Director Job Category: Commercial, Sales Job Type: Direct Hiring, Full Time, Remote Location: United States Apply for this position Contact Information Where do you live? How’s your English? How many years of working related experience do you have? Tell us about your main skills (add as many lines as needed) What's your hiring preference? Full-time Part-time Upload your resume * Drag & drop your resume or browse REACH USTO TRANSFORM YOURAND DRIVE GROWTH USA 66 W Flagler St. 9th Floor Miami, Florida (FL33130) View email address on click.appcast.io View phone number on click.appcast.io

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