Senior Customer Service Specialist

Senior Customer Service Specialist The Senior Customer Service Specialist serves as the primary point of contact for assigned customers and plays a critical role in driving customer satisfaction, operational excellence, and revenue support. This position partners cross‑functionally with Program Management, Sales, Engineering, and Supply Chain to manage moderately complex maintenance services orders and customer deliverables from order receipt through shipment and completion. Location: Santa Clarita, CA – OnsiteSalary: $65,700 – 87,600 per year Benefits Paid Time Off 401K with Employer Match and Profit Sharing Health and Wellness Benefits Learning and Development Opportunities Referral Program Competitive Pay Recognition Employee Stock Purchase Plan Inclusive & Supportive Culture Responsibilities Manage the end‑to‑end processing of customer orders and deliverables, ensuring accurate and timely status updates from order receipt through shipment. Serve as the primary customer contact for day‑to‑day operational matters, resolving issues independently and escalating when appropriate. Extract, analyze, and interpret data from MRP and CRM systems to produce monthly and quarterly metrics supporting internal and external business reviews. Process new sales orders, contract reviews (CRs), and order acknowledgments/acceptance (OA) accurately and in a timely manner. Track, expedite, and monitor internal workflows to support on‑time delivery performance. Coordinate with customers to reschedule or renegotiate contractual delivery dates as needed, escalating risks to Program Management when appropriate. Partner with Program Management to communicate Engineering Change Order (ECO) status and other program updates to customers. Communicate customer requirements clearly and effectively to internal teams to ensure successful execution. Participate in internal risk mitigation meetings to proactively address potential delivery or execution challenges. Keep Sales Managers informed of order status, scope changes, and factory‑originated updates. Participate in customer meetings and conference calls to provide order status, schedule updates, and operational support. Act as a liaison between Transactional Shared Services and customers to resolve outstanding receivable issues. Identify opportunities for process improvements and support continuous improvement initiatives to enhance customer service and operational efficiency. Qualifications 4–6 years of technical customer service experience in a structured administrative role. High school diploma or equivalent required; Associate’s degree preferred. Self‑starter who takes initiative in driving issues to resolution with demonstrated problem‑solving skills. Ability to multi‑task and work under pressure in a fast‑paced environment. Excellent verbal and written communication skills. Strong organizational and time‑management skills. Effective team player and decision‑maker. MRP/ERP experience required (SAP preferred). Proficient in MS Office, specifically MS Word and MS Excel. Must be a U.S. citizen. Compliance: This position may require exposure to export‑controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export‑controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss‑Wright is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, sexual orientation, gender identity, physical or mental disability, age, ancestry, legally protected medical condition, family care status, marital status, religion, veteran status, national origin, or any other legally protected status. If you require accommodation during the recruitment process, please contact Talent Acquisition. For U.S. Applicants: EEO is The Law. #J-18808-Ljbffr DY4 Curtiss-Wright DS, Inc.