Licensing Specialist

Summary The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team! This Licensing Specialist (Customer Service Specialist III) position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers. This recruitment is to fill a 6-month term-limited temporary (TLT) position. can-do attitude. Job Duties Provide accurate guidance on the phone, in person, and via mail advising customers of documents and other information required for all vehicle/vessel licensing and titling needs, taxicab/for-hire/transportation network company (TNC) drivers' licensing and permitting, process server licensing, and pet licensing; Perform production-level data entry, filing, sorting and other administrative tasks using Microsoft Word and Excel; Examine documentation for State Law requirements to determine vehicle, vessel, and mobile home titling and title transfer transaction approval, and determine validity, correctness, and completeness of information received; Provide accurate information about licensing policies, procedures, codes, and regulations for vehicles and vessels, taxicab/for-hire/transportation network company (TNC) drivers, pet licensing, and process servers; Problem solve and research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer service to all stakeholders in person, on the phone, and via mail; Obtain, monitor, track, and organize data that may require information searches through files, policies, procedures, records, or computer files while being highly detailed; Collect and process payments, verify and reconcile data discrepancies and balance daily cash in compliance with the County and State cash handling and receipting procedures; Contribute to the Licensing team by bringing your innovative ideas and "can do" attitude! Experience, Qualifications, Knowledge, Skills You would be great for this role if you: Are able and confident in your ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances; Are comfortable with change and continuous improvement in your daily work; Have an intermediate or higher level of expertise with Microsoft Office (especially Excel) as well as accurate cash handling skills; Can coordinate a high volume of diverse assignments and multiple competing priorities with a strong attention to detail and follow-up; Are passionate about serving King County's diverse community; Have excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings. Supplemental Information The work week is 40 hours, typically Monday- Friday 8:00 am - 5:00 pm. This position is onsite in-office at the King County Customer Service Center. This position is overtime eligible and may be mandatory at times. This position is represented by the Teamsters Local 117 Administrative Employees union. Due to this position's access to sensitive records and systems, the successful candidate will be required to pass a thorough criminal background and reference check. Washington State Department of Licensing (DOL) Vehicle Licensing Representative Title Certification desirable. If you have any questions, please contact Karina Cordova, HR Analyst by e‑mail at View email address on click.appcast.io. About The Records and Licensing Services Division (RALS) RALS is a division of the Department of Executive Services. RALS operates within a statutory framework that is prescribed by state law and county code. Many of the services administered by the division are mandated by state law, and are provided in King County on a regional basis across jurisdictional boundaries. RALS also provides certain local services to unincorporated King County and by contract with many local municipalities throughout King County. In addition, RALS is responsible for providing internal services that are necessary for purposes of business efficiency and meeting various legal responsibilities. RALS Is Responsible For Providing licensing and information services and promoting public safety by administering and enforcing vehicle and vessel licensing and taxi and transportation network company (TNC) regulations Recording documents related to real property sales and other transactions and making them accessible for members of the public, businesses, and other government agencies Collecting and dispersing real estate excise tax payments on the conveyance of real property in King County Providing internal mail services and physical and electronic records management services to all county agencies Providing animal care and control services for the protection of property, human health, and safety and promoting responsible pet ownership and animal welfare through education and licensing programs via public and private sector partnerships King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. Benefits King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan Transportation program and ORCA transit pass 12 paid holidays each year plus two personal holidays Generous vacation and paid sick leave Paid parental, family and medical, and volunteer leaves Flexible Spending Account Wellness programs Onsite activity centers Employee Giving Program Employee assistance programs Flexible schedules and telecommuting options, depending on position Training and career development programs

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Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass. #J-18808-Ljbffr King County, WA