Lead Concierge

About Dignity: Dignity is committed to providing compassionate, respectful care while fostering a supportive workplace for our team members. At Sunrise Senior Living, we champion the quality of life for all seniors. As a Lead Front Desk Concierge, you serve as the primary front desk leader ensuring exceptional customer service, smooth daily operations, and regulatory compliance across the community. What You’ll Do: Oversee front desk operations and ensure warm, professional greetings Answer and direct calls promptly with proper community greeting Support sales inquiries and coordinate prospective visits Assist with recruitment data entry and candidate engagement Maintain resident and team rosters, logs, and emergency records Monitor Bistro presentation and entry area standards Manage schedules, call-outs, and Concierge coverage Support move-in coordination and administrative processes Ensure safety protocols, sign-in/out procedures, and Safe Leaving compliance Lead Concierge meetings and support team performance You are the communication hub and hospitality leader balancing service, organization, and accountability. What We’re Looking For: HS Diploma/GED; age 18 Proven customer service experience Experience leading direct reports Strong organizational and communication skills Proficiency in Microsoft Office and administrative systems Lead Front Desk Concierge – Lead Hospitality with PurposeLead Front Desk Concierge | Senior Living Administration Pay Range: 21.20 - 26.60 Why Work With Us Competitive pay, meaningful work, and opportunities for professional growth. Equal Employment Opportunity Dignity Senior Living is an equal opportunity employer in accordance with New York employment laws. Equal Opportunity Employer Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace. #J-18808-Ljbffr