Healthcare Coordinator

Job Description

Job Description

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is a collaborative member of the Onsite Supportive Housing Services (OSHS) team working with clients of CCEW’s Permanent Supportive Housing (PSH) programs and will provide direct support to staff and clients of OSHS programs through training, resource connections and wrap-around service support for program clients, with the goal of helping stabilize individuals and families, with a particular focus on health-related outcomes.  Charities Eastern Washington provides PSH services for multiple buildings in the Spokane area, this position will work with individuals and families throughout this PSH portfolio. The expected program outcomes include but are not limited to 1) reduced returns to the emergency department after program clients are placed in PSH units, 2) Improved self-perception of wellness for clients and 3) Improved Social Determinants of Health for program clients.        

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below.  Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

1. Works in collaboration with OSHS staff and partners in providing care coordination to stabilize program clients who exhibit significant healthcare challenges, including behavioral health and substance use challenges.
2. Reviews, updates, and facilitate implementation of service plans for program clients in coordination with the ICM team.
3. Maintains records for each program client, documenting services provided and case plan progress.
4. Builds and maintains relationships with community partners, particularly healthcare providers, serving as a point of contact between the community partner and OSHS.  
5. Coordinates closely with community partners, particularly healthcare, behavioral health, and treatment providers, prior to, during and after client interaction to assure quality health services and outcomes for the client.
6. Provides the OSHS team with referrals and training connections for information related to problem-solving, conflict resolution, and interpersonal concerns as necessary in the healthcare field.
7. Conducts frequent and regular client visits on-site at their PSH units, assisting clients with achieving their care goals, communicating progress with the care team for the client, and assisting with any care interventions.
8. Follows social work tenets while contributing to an interdisciplinary approach to assessment, planning of care, and intervention.
9. Collects and enters client data into established entry system(s), performs entry, exit and follow up assessments as applicable.
10. Performs other duties as assigned to ensure successful program implementation.
11. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
12. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
13. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
14. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
15. Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below.  These qualifications are representative of the knowledge, skill and/or ability required to perform this job. 

Education/Experience:
to perform this job successfully, an individual must have a master’s degree in social work (MSW), Counseling, Public Health (MPH), Nursing, or another medical program, or are scheduled to graduate within six months. Or currently enrolled in a master’s program in Social Work (MSW), Counseling, Public Health (MPH), Nursing, or another medical program, and have an SUDP or other professional certification through the Washington State Department of Health. Or have a master’s degree and three years’ experience in direct service provision in a supportive housing or healthcare setting. Must demonstrate knowledge of healthcare treatment and intervention modalities, community resources, clinical assessment and evaluation, treatment planning and the social determinants of health.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License
and successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, talk, hear. 
• Frequently lift up to 10 pounds, pull/push, carry, grasp, reach
• Occasionally crawl, stoop, kneel
• Clearly see 20+ feet, with or without corrective lenses, ability to focus

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance : ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability : 
  proficient in the use of: Word Processing software, Spreadsheet software, Internet software, database software.
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a strong overall understanding of appropriate human relations. Practices cultural humility in interacting with clients, program partners, and colleagues.    
• Judgment:   ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability: ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
• Mathematical Ability:   ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others;  ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability :  ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Supervisory Skills:
  this job has no direct supervisory responsibilities.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at moderate to loud levels of sound dependent upon daily activities.
• Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.