Branch Coordinator - Telework

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated salary range for this position is $17.64 - $18.86 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ABOUT THE COMPANY Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.

Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and elevate queries and concerns when necessary.

Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.

Perform post-delivery work order confirmation and data entry.

Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.

May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.

Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes

Support overnight oximetry program.

Collect credit card/billing information as needed.

Assist with patient scheduling for delivery and pick up of equipment.

Carry out filing, and faxing records on a routine basis.

In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.

May perform outbound customer satisfaction calls to patients and referrals.

Order inventory or office supplies.

Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

N/A

Minimum Required Qualifications

Meets company minimum standard of Background Check

Education And/or Experience

High school diploma or GED is required.

At least two years related experience in an office environment is preferred.

Certificates, Licenses, Registrations or Professional Designations

N/A

SKILLS, KNOWLEDGE AND ABILITIES

Good organizational skills.

Strong customer relations/problem solving.

Strong phone skills.

Strong interpersonal and teamwork skills.

Ability to multi-task effectively.

Ability to communicate effectively via phone using technology software electronically.

If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

Computer Skills

Microsoft Office programs.

Basic printing/faxing/scanning.

Language Skills

English (reading, writing, verbal).

Mathematical Skills

Basic Math Skills

PREFERRED QUALIFICATIONS SKILLS, KNOWLEDGE AND ABILITIES

Knowledge of DOT/FDA Regulations.

Language Skills

Bilingual (reading, writing, verbal).

Other Skills

Previous interaction with the Public in a service management industry.

PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.

WORK ENVIRONMENT Work is performed remotely

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes:

Medical, dental, and vision care coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short-and long-term disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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