Security Supervisor

Close Inclusive Collection Job Postings Notification "I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." — Peggy Focheux Duval, Director of Learning & Development, France The Security Supervisor is responsible for the oversight of safety and security of the hotel. This person will respond to guest and employee emergencies, complete incident reports and supervise the security staff. This person will lead and respond with care while creating and maintaining an environment that makes our guests and colleagues feel safe and secure. This person must have exceptional communication skills as well as strong guest service orientation. Responsibilities Supervise and schedule the security team, including officers, patrol staff, and access control personnel—ensure staffing coverage across all shifts including nights, weekends and major events. Conduct regular patrols of the property (public areas, back-of-house, loading docks, parking garage, event/convention spaces) to identify security risks, safety hazards, or policy violations. Respond promptly and appropriately to security incidents (physical safety, theft, disturbance, fire alarm, medical emergency) and investigate reports, prepare incident reports, escrow as needed, and recommend corrective action. Ensure compliance with local, state and federal laws, and Hyatt brand security standards. Maintain records of incidents, access logs and ensure audit readiness. Coordinate with local law enforcement, fire department, and first responder agencies when needed; serve as hotel liaison in investigations or major incident responses. Oversee and enforce key control, CCTV/surveillance systems, electronic access systems, and panic/duress alarms. Ensure all systems are functional and correctly monitored. Develop, train and coach security staff on standard operating procedures, emergency response protocols (evacuation, lockdown, active-shooter, natural disaster), crowd management, guest relations, and Hyatt service expectations. Support high-profile guest visits, conventions, and events by conducting risk assessments, deploying security staffing plans, and coordinating with event/banquet services. Manage and support loss prevention initiatives: review incident patterns (e.g., theft, fraud, shrinkage), make recommendations for operational improvements, and assist with investigations and disciplinary processes. Prepare daily/weekly security reports for senior leadership, including incident log summaries, risk assessments, staffing status, system/facility status, and training updates. Actively contribute to the hotel’s safety culture—lead & participate in safety committees, conduct safety audits, collaborate with engineering and facilities teams to address hazards and security vulnerabilities. What you can expect Collaborative and team-driven environment with diverse industry experience. Health benefit eligibility at 30 days of employment. 401K with company match – eligible to contribute at 30 days of employment. Discounted room nights at over 1,000 Hyatt properties upon hire. Free room nights at over 1,000 Hyatt properties at 90 days of employment. Education Assistance/Tuition Reimbursement. Free meals in colleague cafeteria. Paid Time Off including Vacation, Sick Time, Holidays (eligibility and amount dependent on employment status). All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Qualifications Must have or be able to obtain a St. Louis Metropolitan Security License. Previous hotel experience (preferred). A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. 1-3 years of security experience (preferred). Ability to stand for long periods of time and walk moderate distances. #J-18808-Ljbffr Hyatt Hotels Corporation