Manager, Sales Operations

General Purpose

Manage the day-to-day operations of the sales analysis/sales support department. Lead the team who supports the sales group by coordinating and streamlining various sales operations, sales analysis, and administrative processes. Ensure the team operates efficiently, enabling the sales team to focus on driving revenue and achieving sales targets. Collaborate with multiple departments to ensure seamless communication and the successful execution of sales strategies.

Job Duties and Responsibilities:

• Oversee and manage sales operations activities to ensure the smooth functioning of the sales team. This includes but is not limited to order processing, sales reporting, sales data analysis, and service level
• Provide guidance, direction, and support to the sales & operations production planning teams, ensuring they are equipped to assist the sales team effectively
• Continuously assess and enhance sales support processes, workflows, and systems to increase efficiency and effectiveness. Identify and implement best practices to optimize sales operations
• Generate and analyze sales reports, performance metrics, and key performance indicators (KPIs). Present data-driven insights and recommendations to senior management to improve sales strategies and overall performance
• Oversee the Customer Relationship Management (CRM) system to ensure accurate and up-to-date information on leads, opportunities, and customer interactions
• Collaborate with various departments, such as marketing, finance, and logistics, to ensure seamless communication and coordination to support the sales team's efforts
• Train sales support staff on sales processes, product knowledge, and customer service skills. Foster a culture of continuous learning and improvement within the sales support team
• Address and resolve escalated customer inquiries and issues, ensuring high levels of customer satisfaction
• Assist in sales forecasting and demand planning to help anticipate future sales trends and resource requirements
• Assist in developing and managing the sales support budget, ensuring resources are allocated effectively to meet business objectives
• Prioritize and delegate work assignments, set appropriate deadlines, communicate goals and expectations, review progress against expectations, etc. Perform managerial responsibilities such as interviewing, hiring, training, providing career development opportunities, recognizing and rewarding employees, etc.
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience:

• Undergraduate degree in business, statistics, economics, or related curriculum (or equivalent combination of experience and education)
• 5 to 8 years of sales support, sales, category management, analytics, or related experience coupled with demonstrated leadership attributes, team leadership, or supervisory experience; 1+ year of manager experience preferred
• Experience using reporting software and syndicated data and data access tools
• Certification and/or License - may be required during course of employment

Knowledge, Skills, and Abilities:

• Knowledge and skill with Microsoft Office Suite and company specific systems
• Knowledge of principles and practices of supervision, training, and personnel management
• Analytical and data interpretation skills
• Communication and presentation skills to effectively convey data insights to non-technical stakeholders
• Problem-solving abilities and the capability to think critically about sales-related challenges
• Able to influence and support teams to achieve objectives
• Able to work in collaboration effectively and foster good teamwork
• Able to problem solve, multi-task, and prioritize work activities
• Able to adapt to changing priorities
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to work in a fast paced, team environment
• Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans