Customer Service Representative

CSR Support Position

As a key member of our Client Services team, the CSR Support role ensures that every client receives the fast, easy, and reliable service that defines our brand. This position is responsible for a range of administrative and client-facing support tasks, including routing incoming calls, conducting online research, and processing client orders through proprietary systems.

The ideal candidate is a clear communicator with a relentlessly positive attitude, excellent attention to detail, and a strong ability to manage multiple tasks with professionalism and care. This is a dynamic and collaborative role focused on delivering a smooth and exceptional experience for both clients and internal teams.

This is a hybrid position. Team member will report to the Corporate office at 1500 W 3rd St, MZ130, Cleveland, OH 44113 a minimum of 3 days a week as scheduled by the supervisor.

CSR Support Position Responsibilities:

• Answer and route incoming calls promptly and professionally; take and distribute messages as needed.
• Prioritize and complete tasks in line with critical deadlines and service expectations.
• Accurately organize and maintain digital files and documentation for client orders.
• Draft and format internal and client-facing communications using Microsoft Office tools.
• Greet and direct visitors in a courteous and professional manner.
• Prepare and process memos, correspondence, and documents.
• Resolve client and team inquiries quickly and professionally, always maintaining a service-first approach.
• Foster strong working relationships with colleagues, leadership, and clients.
• Apply creative thinking and problem-solving skills to resolve client needs while maintaining alignment with company policies and service standards.
• Support ongoing business needs with a focus on safety, professionalism, and ethical conduct.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.

CSR Support Skills and Experience:

• High School Diploma or equivalent; minimum 3 years of direct customer interaction (retail, food service and office).
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Google Workspace.
• Experience using proprietary or cloud-based software systems preferred.
• Strong verbal and written communication skills.
• Highly organized with excellent time management and follow-through.
• Detail-oriented with a strong commitment to service accuracy.
• Ability to work independently and solve problems proactively.
• Comfortable managing multiple priorities in a fast-paced, team-based environment.
• Professional demeanor, positive attitude, and client-focused mindset.
• Strong commitment to integrity, confidentiality, and company values.

Company Benefits CSR Support:

• Competitive Salary
• Medical/Dental/Vision Insurance
• Company Sponsored Life & Disability Insurance
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account
• 401(k) with company match
• Paid Holidays
• Paid Time Off
• Childbirth Recovery Leave

Pay commensurate with experience. EXACTA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Exacta offers a fulfilling career where your contributions are valued, and you can make a difference. Exciting career advancement opportunities, a clear path for professional development, competitive pay and benefits are available for each team member.

Exacta is a mission and values driven organization. At our core, is Exacta's mission to "provide peace of mind to our clients and make their lives easier". We perform that mission with a commitment to always doing the right thing – for our clients, for our team members and for the community.

Join our rapidly growing company where you'll be surrounded by colleagues who care, and who will inspire and challenge you every day!

Exacta – Unlimited Boundaries!