Service Controller - Perth

Rentokil-Initial company Ambius Indoor Plants, one of the world's leading indoor plantscaping providers has an exciting opportunity to join our dedicated professional team as as a Service Controller to be responsible for the organisation and scheduling of regular field service activities dealing with external clients and liaising with internal team members..

Duties (though not limited to):

• Organisation and scheduling of field service activities
• Communication with external customers and internal team members
• Responding in a timely manner to customer enquiries/complaints
• Answering incoming calls
• Administration of paperwork
• Use of internal systems and portals
• Provide effective support to the State Operations/Sales Manager & Service Manager, so that the service needs of both internal and external clients are met.
• Reporting to management of any client or team member feedback
• Stock issuing & receipting
• Provision of ongoing reports requested by management in relation to field service activities, customer service history, specific productivity and customer retention.

Key skills & experience required include:

• Ability to communicate effectively and professionally with company internal stakeholders and external clients both verbally and in writing
• Highly organised with the ability to multitask
• Solid problem solving skills
• Work effectively in a team and independently
• Strong desire to learn and take initiative
• Willingness to contribute ideas and a positive can-do attitude
• Excellent attention to detail
• Respect and adherence to WHS regulations
• Experience with use of Microsoft Office

At Ambius, we take care of the training, but what we do need from you is:

• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks

• Experience working independently to achieve set targets

• Ability to communicate to internal stakeholders and clients both verbally and in writing

• Confident using a mobile phone service app/tablet

• Manage, maintain and build upon client relationships

Benefits of being part of the Rentokil Initial team: 

• Working for the world’s largest pest control company
• Mobile phone 
• Employee cash incentive programs & bonuses 
• Comprehensive induction and training 
• Access to employee assistance program, for you and your family
• Ongoing learning and development 
• Career Progression, many of our employees have expanded into other roles across the company 

About Rentokil Initial (parent company of Ambius)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.