Front Desk Associate

Montauk Lodge in the spectacular setting of Montauk State Park is one of the state’s most popular locations to fish for rainbow trout. Montauk Lodge offers quaint cabins for lodging guests, resort style guest rooms, retail gift sales, restaurant dining, and wonderful trails to walk. Who wouldn’t want to experience this rustic adventure? Seasonal Role The role starts now and is expected to conclude in October 2026. Front Desk Associate Responsibilities Provide accurate information for all guest tours and company-sponsored programs related to the park. Present guest programs with a positive and pleasant demeanor to enhance the guest experience. Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies. Respond calmly and professionally to all guest complaints, resolving issues as appropriate and escalating to management when necessary. Keep front and back office areas organized and clean. Communicate with emergency responders, when necessary, in a calm and effective manner. Prepare daily deposit, drop receipts and follow all company cash handling procedures. Assist other team members by sharing knowledge of the park and surrounding area. Perform other duties as may be assigned. Position Requirements Provide excellent customer service to meet and exceed customer expectations. Present a positive image of the company in an upbeat, professional manner. Ability to work a variety of day, night, weekend and holiday shifts. Ability to work independently. Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles. Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system. Knowledge and Experience Education: High school diploma or equivalent. Experience: Minimum of one year front desk/room registration experience; National Park/Resort experience. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status and all other status protected by law. #J-18808-Ljbffr