Senior Program Coordinator

Senior Program Coordinator

The Division of Enrollment Management at Rutgers University–Newark (RU-N) is dedicated to attracting, admitting, and supporting students throughout their academic journey. The division includes several key areas: One Stop Student Services (which integrates the Office of Financial Aid and the Office of the Registrar), the Office of Graduate and Undergraduate Admissions, and the Center for Pre-College Programs. The Senior Program Coordinator in the Office of the Registrar plays a vital role in daily operations and student support services. This position provides essential administrative, operational, and strategic support within the Office of the Registrar, ensuring the accuracy, efficiency, and compliance of registration and records management processes while contributing to project planning, policy development, and continuous process improvement.

Rutgers University–Newark (RU-N), an urban public research university and anchor institution located in Newark, New Jersey, a city of promise, is seeking a Senior Program Coordinator for the Office of the Registrar. This position is a vital member of the Office of the Registrar and reports to the Assistant RegistrarSPVR. This position is responsible for and not limited to the following:

• Serve as a key role in delivering high-quality, student-centered support and provide senior-level coordination and functional oversight for student records and enrollment operations.
• Maintain and coordinate workflows for complex and non-routine student record requests, ensuring the integrity, accuracy, and security of student records across university systems.
• Apply advanced knowledge of registrar policies, academic regulations, andFERPAto support consistent and compliant service delivery to counsel students, families, faculty, and staff.
• Assist in resolving complex student record issues and collaborate with campus partners to support student success and ensure institutional compliance.
• Support a full range of student record and enrollment functions, including complex and specialized registration such as cross-registration partnerships and eligibility scenarios.
• Serve a critical role and exercise independent judgment in resolving escalated student record issues and ensuring accurate enrollment status, academic coding, and term-based record updates that directly impact billing, financial aid, and compliance.
• Maintain and reconcile student enrollment and record activity by reviewing system outputs, identifying and resolving discrepancies, and ensuring accurate updates across the student information system and downstream reporting systems.
• Coordinate and support special initiatives related to diploma processing, document management, system updates, registration calendars, and service delivery enhancements.
• Participate in university-wide committees and initiatives; identify operational risks; and recommend process improvements and problem-solving strategies.
• Support training, onboarding, communication, and continuous improvement initiatives within the Office of the Registrar, including new staff, student employees, and cross-functional partners.
• Serves as a subject matter expert and resource for Registrar policies and procedures.
• Ensure compliance with federal, state, and university regulations and safeguard the integrity of student records and institutional eligibility.
• Supports the analysis of registrar operational processes, identifies systemic issues and service gaps, develops recommendations, and collaborates with leadership on implementation strategies to improve efficiency, compliance, and student success outcomes.
• Provide daily support via walk-ins, scheduled appointments, virtual platforms, email inquiries, and Salesforce cases.
• Service as a Counselor on Call (COC), the coordinator provides front-line escalation support to One Stop Counselors for high-level inquiries related to registrations, holds, transcripts/verifications, and student record discrepancies.
• Provides functional direction and technical guidance to support staff, student employees, and One Stop personnel regarding registrar procedures, record integrity standards, and escalation protocols.
• Use advanced technical, analytical, and communication skills, along with the ability to work in a fast-paced environment and adapt to evolving systems and procedures.
• Contribute to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives.
• Strong problem-solving ability, customer service orientation, and commitment to student success are essential to this position.

FLSA - Nonexempt

Grade - 05

Salary Details

Minimum Salary - 68278.480

Mid Range Salary - 84393.980

Maximum Salary - 100509.480

Offer Information - The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time

Working Hours - 37.5

Standard Hours - 37.50

Daily Work Shift - Day

Work Arrangement - Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System.

Union Description - URA-AFT Administrative

Payroll Designation - PeopleSoft

Seniority Unit

Terms of Appointment - Staff - 12 month

Position Pension Eligibility - ABP

Qualifications

Minimum Education and Experience - Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience. Minimum of two (2) years of experience working in a Registrar's Office or a higher education setting.

Certifications/Licenses

Required Knowledge, Skills, and Abilities - Requires a Bachelor's degree in a related field, or an equivalent combination of education and/or experience. Minimum of two (2) years of experience working in a Registrar's Office or a higher education setting. Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds. Proven ability to work effectively as a team member. Demonstrated strong organizational skills, communication skills, and interpersonal skills. Ability to analyze and interpret data and make independent decisions. Ability to utilize good judgement when auditing student records to ensure accuracy and determine when updates, corrections, or adjustments are needed. Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required. Highly motivated, focused, and results oriented. Ability to meet expectations in a fast-paced and dynamic customer-oriented environment

Preferred Qualifications - Two or more years of experience in student services environment. Preferred candidate would have some experience within higher education student services. Strong knowledge of and experience applyingFERPAregulations, including interpreting privacy requirements and safeguarding student information. Working knowledge of student information systems (including but not limited toCRM/Salesforce, Perceptive Content,SRDB,IMS), Banner, and Tableau.

Equipment Utilized - Microfilm/Microfiche Reader for accessing and reviewing archived student records. Desktop and Laptop Computers – for student record management, reporting, and communications. Printers, Copiers, and Scanners – for transcripts, enrollment verifications, diplomas, and other official documents. Software Systems/Platforms –IMS, Banner,CRM/Salesforce, Perceptive Content,SRDB, Tableau, Microsoft Office, degree auditing tool (i.e. Degree Navigator) and other reporting or workflow platforms.

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number - 26ST1760

Posting Open Date - 09/24/2026

Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: