Front Desk

Title: Front DeskReport: Practice AdministratorLocation: Newark, DEPosition Type: Full time, Non-ExemptCompany SummaryNephrology Associates, P.A. is the largest single specialty practice caring for patients with kidney disease and hypertension in the State of Delaware and Cecil County, MD.Established in 1974, Nephrology Associates has earned the trust of patients and the respect of the local medical community for nearly five decades. Our board-certified nephrologists and mid-level providers are experts in the management of hypertension, chronic kidney disease, acute renal failure, end-stage renal disease, kidney transplantation, kidney stones, and other kidney-related disorders.Position SummaryThis role is a full time Medical Office Front Desk position with Medical Assistant experience for our Newark office. The position requires possess excellent customer service skills, the ability to multi-task, and offer a high level of attention to detail. Certified Medical Assistant is preferred, but familiarity with medical terminology and EMR is necessary for success.Key ResponsibilitiesTo perform in this position successfully, an individual must be able to perform each key responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned to meet business needs.Greet patients when they arrive with a friendly demeanorSchedule, cancel and reschedule patient appointmentsPrint out electronic orders for patientsSubmit prior authorization requestsScan and upload documents to the patient's electronic medical recordAbility to competently handle patient calls coming through on a multi-line phone systemOptimize patient satisfaction through excellent customer service skillsUtilize a multi-line phone system, fax machine, printer, copier and scannerMaintain confidentiality of all patient recordsEducation and Experience RequirementsHigh School Diploma requiredTwo years of Medical Assistant experience requiredCertified Medical Assistant preferredCPR Certification preferredKnowledge, Skills, and AbilitiesWork consistent with HIPPA and OSHA regulation.General knowledge of nursing and health care terminology.Excellent patient care skills.Effectively communicate with patients, as well as healthcare professionals.Physical RequirementsProlonged periods of sitting at a desk and working on a computer.May require extended periods of walking and standing.Occasionally requires the ability to push wheelchair-bound patients to exam rooms.Able to carry up to 45lbs frequently, and 50lbs occasionally.Able to bend, stoop, and reach frequently.BenefitsIn addition to good working conditions and competitive pay, Nephrology Associates, P.A. offers employee benefits program that helps our associates stay healthy, feel secure, and maintain a work/life balance. As part of this commitment, we constantly strive to offer you a range of benefit plans to help you focus on improving and maintaining your health. Benefit options include health, dental, vision, HSA, life and disability insurance. In addition, other benefits such as PTO, 401(k) with matching and tuition reimbursement are also offered.Nephrology Associates, P.A. does not discriminate on the basis of actual or perceived race, religion, color, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or expression, family responsibility, personal appearance, genetic information, matriculation, political affiliation, or any other status protected under law. #J-18808-Ljbffr