Training Specialist

Job Description

Job Description

Company Description

Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.

The Training Specialist is accountable to the Residential Training Manager for supporting training initiatives company-wide. Their main focus will be supporting the training department including updating the Learning Management System, assisting with coordinating new hire training, orientation, as well as ad-hoc special projects. This role is a training ground for an entry level associate pursuing a career in Training/Development. As a member of the Training Department, you must be fully versed on company protocols and procedures and is responsible for maintaining compliance with all fair housing and landlord tenant laws.

DUTIES AND RESPONSIBILITIES

1. Training Communications
Build, post and distribute training schedules and calendars, and establish priorities tied to strategic organizational needs and plans for the residential portfolios. Organize, coordinate, and ensure employee participation in area specific training sessions.

• Responsible for ensuring the monthly training calendar is submitted to marketing monthly and posted in Agora
• Follow up with required attendees that have not attended designated classes
• Ensuring all training courses are entered into MMT timely with attendance

2. Training Material Maintenance
Assist with creating and updating training guides and videos. Receive, review, and re-format training materials received internally to align with Training department standards.

3. New Hire Onboarding
Partner with Human Resources, Community Managers, and the Residential Training Manager to schedule new hire start dates. Ensure that new hire training materials are maintained, up to date and distributed. Track onboarding progress, documenting activities and conducting 30/60/90 day follow ups

4. Learning Management System (LMS) Administrative Support
Audit and update the LMS as needed to reflect new hires, employee departures, employee position or site of work changes. Resolve requests for password resets and registration. Enter live training course attendance within LMS. Assist with managing LMS invoices Conducting monthly, quarterly + annual reporting as necessary.

5. Additional Support:
Assist with day-to-day operations of the Training functions and duties. Assist with coordinating ad-hoc projects as assigned by the Residential Training Manager.

Any other job related duties and/or projects that may be assigned.

Skills, Knowledge, Experience and Education

• BS, BA in Human Resources, education, business, marketing or equivalent years of experience preferred.
• Previous work experience with on-site property management operations preferred; previous experience within a customer service or administrative support function required.
• Excellent verbal and written communication, interpersonal relationship management, diligent follow through and ability to work independently.
• Specific knowledge or familiarity with property management software such as Entrata or a Learning Management System such as Grace Hill/Vision LMS highly preferred.
• Strong computer proficiency and familiarity with Microsoft 365, including Outlook, Word, PowerPoint and Excel. Experience with Canva is a plus.
• Ability to work independently and prioritize effectively with a strong sense of urgency.

Core Competencies

• Written and Verbal Communication
• Research
• Task Management
• Relationship Management.

ADDITIONAL REQUIREMENTS

• Availability to accommodate overtime as needed to accommodate special projects or after-hours events
• Availability to accommodate full time, in person schedule during normal business hours
• Availability to travel up to 15% of the time to assist with onsite training initiatives or special projects

Why you should join Morguard

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.

When you join Morguard, you join a strong and committed team and will have access to:

• Employer Provided Medical Insurance Options
• Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
• Education Reimbursement Program
• Dollar for dollar matching 401k Savings Plan with immediate vesting
• Opportunity to live onsite within portfolio with our Employee Discount

Bring your leadership skills to Morguard!

Come be a part of a motivated, skilled team that has an excellent reputation in the industry. All job offers are subject to a pre-employment drug test and criminal and credit background check. Qualified candidates will be asked to provide (2) references including a previous direct report.

*Morguard is an equal opportunity employer

+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.

 Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Morguard participates in the E-Verify program to confirm eligibility to work in the United States.

PRIVACY