Onsite Contact Center Training and Development Supervisor

: Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. : At Regions, the Business Unit Operations Supervisor leads a team of non-exempt associates performing a variety of operational activities within the line of business. Primary Responsibilities Assigns work to staff and determines workflow Supervises a small team to ensure that all quality standards are met Resolves escalated or complex issues as necessary Identifies, designs, and implements process improvements to increase department efficiency Responsible for hiring, coaching, and corrective action of associates Ensures staff is properly trained and adheres to policy and procedures This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements Bachelor's degree and relevant experience Or High School Diploma or GED and four (4) years of operations or related work experience One (1) year of supervisory/management experience Preferences Bachelor's degree or some college experience Banking leadership experience Skills and Competencies Ability to learn additional systems as needed Ability to research, analyze data, and derive facts Ability to supervise and manage a team Ability to work in a team environment when applicable Ability to work under pressure and meet deadlines Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation Assists with the maintenance of documentation and records related to training and trainee performance Monitors training programs, assesses results and statistical data, reports any enhancements to Training and Development Manager Responsible for transitioning associates from Onboarding to Instructor Led Training (ILT) and leads the On-the-Job Training (OJT) program which consists of training, coaching, and development of new hires Execute the implementation and scope of training, coaching, and developmental programs to ensure effective learning outcomes for associates Task and responsibilities may be subject to change based on organizational needs and priorities Facilitate, Design, approve, and evaluate all training programs, and training materials as needed. This is an onsite position located at 3343 Perimeter Hill, Nashville, TN Strongly preferred: Two (2) years of Contact Center experience Monday- Friday 8am-5pm Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $55,338.00 USD Median: $72,310.00 USD Incentive Pay Plans: This job is not incentive eligible. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser. Location Details Perimeter Hill Location: Nashville, Tennessee Bring Your Whole Self to Work We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do. OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.