Customer Service Representative / CSR

Job Description

Job Description

LaPlante Electric Inc. of Scarborough, ME is actively seeking a motivated full-time Customer Service Representative - CSR to assist our clients with all their inquiries and ensure they have the best experience with us. This is a 100% in-office position. Do you enjoy helping others? Are you organized and detail-oriented? Would you like to join a company that truly invests in its employees? If so, please keep reading!This office position earns a competitive wage of $22 - $24/hour. We provide excellent benefits and perks, including health, dental, vision, disability, supplemental and life insurance, a 401(k) with match, paid time off (PTO), paid training, paid holidays, tuition reimbursement, professional development assistance, pie on Thanksgiving, and the potential for overtime work at 1.5 times the hourly rate. If this sounds like the right office opportunity in electrical services for you, apply today!ABOUT LAPLANTE ELECTRIC INC.We are a Maine-based family-run company that specializes in electrical services and installations including standby generator and ductless heat pump services. In 1974, Mike LaPlante started this business with only one pickup truck and his work ethic. Since 1974, technology has developed, and our team has grown. We provide quality services, but also value fairness, respect, and honesty. From 24/7 customer service to emergency night or weekend service, we want our clients to be happy. Every day we strive to exceed expectations and serve our community!We recognize that relationships are a two-way street and that having happy and grateful team members is the way to bring world-class service to our customers. This is why we take care of our staff! For our amazing team, we offer an excellent benefits package, opportunities for advancement, and a fun, engaging work environment.A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE - CSRAs a Customer Service Representative, you are essential to our electrical services as a client-facing employee! You warmly greet all customers, both by phone and in-person as well as stay in touch with them throughout the project process so they are always well-informed and up-to-date. As a helpful individual, you assist the owners in special customer service-related projects and provide coverage for service, project, and other client experience personnel who is extremely busy or on vacation. You manage client inquiries in a timely manner, respond to social media inquiries, and keep our files updated and organized. You feel good about keeping our clients informed and happy!CSR QUALIFICATIONS2+ years of customer service experienceA love for assuring customer happinessA happy and optimistic attitude and dispositionDo you have fantastic communication skills? Are you able to work in a fast-paced environment efficiently and effectively? Can you work well with a team? Do you manage your time effectively and prioritize tasks accordingly? If so, you may be perfect for this electrical services office position. Apply now!CSR WORK SCHEDULEWith a focus on a good work-life balance, this full-time position has flexible schedule options based upon the applicant and their needs!ARE YOU READY TO JOIN OUR OFFICE TEAM?If you feel that you would be perfect as our Customer Service Representative - CSR, apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!Location: 04074